Account Manager

Agadia Systems Inc•Parsippany-Troy Hills, NJ

3d•$75,000 - $95,000•Onsite

About The Position

Agadia specializes in healthcare management technology and provides clients with a suite of utilization management software solutions. Our mission is to improve the quality of care and accelerate the delivery of healthcare services by advancing and automating utilization management processes. Based in Parsippany, New Jersey, with clients across the United States, we are growing and looking for a detail-oriented, self-motivated Account Manager who thrives in a client-facing role and enjoys driving customer success.

Requirements

Bachelor’s degree or equivalent experience
3–5 years of relevant experience in account management, client services, healthcare technology, pharmacy operations, or managed care, including at least 2 years in a client-facing or account management role preferred.
Strong verbal and written communication skills
Substantial knowledge of pharmacy benefits, managed care, or utilization management
Familiarity with utilization management processes, preferably prior authorization across lines of business
Strong problem-solving, analytical, and business analysis skills with attention to detail
Ability to explain complex information clearly and simply to a variety of audiences
Strong execution, organization, flexibility, and follow-through
Negotiation skills and the ability to manage competing priorities
Motivated, self-directed, and comfortable working in a collaborative environment

Nice To Haves

Management or business degree preferred
Certified Pharmacy Technician certification or nursing degree with pharmacy experience preferred
Experience in clinical programs and services such as MTM, Transitional Care, Medication Synchronization, Drug Management Program, Medication Reconciliation, and/or Specialty Pharmacy preferred
Knowledge of CMS, regulatory, and compliance requirements
Call center or direct patient interaction experience is a plus

Responsibilities

Serve as the primary point of contact for assigned client accounts and build strong, long-term relationships.
Maintain and grow client relationships through ongoing communication, annual reviews, and proactive support.
Analyze client data to identify opportunities, recommend solutions, and support business growth.
Gather client requirements and partner with internal technology teams to develop and deliver effective solutions.
Develop and deliver Professional Services statements of work for client review and approval.
Provide product guidance, training webinars, and technical information to support client success.
Act as a client advocate and project manager within Agadia, collaborating across functional teams.
Support client implementations and help ensure successful delivery within established timelines.
Support release activities, including reporting, testing, post-production verification, communication, and follow-through.
Promote the full range of Agadia products and services, and identify additional opportunities to add value.