EverHealth - Account Manager, DrChrono (Remote, US)
About The Position
DrChrono by EverHealth is seeking an Account Manager to own and grow a book of existing customer accounts. The role is accountable for renewal, retention, and expansion revenue by identifying customer needs, demonstrating the value of the DrChrono platform, and closing upsell and cross-sell opportunities across the product catalog. The Account Manager partners with Customer Success and Support teams, which lead onboarding, training, and technical support, allowing the role to focus on account growth, contract management, and long-term commercial relationships with healthcare practices. The position is suited to someone who is commercially minded, comfortable working toward revenue targets, and enjoys consultative conversations that create positive outcomes for customers and the business. It may be based anywhere in the United States, with the option to work in-office, remotely, or hybrid where available. The role may require travel to the corporate headquarters in Denver, Colorado, or other North American offices. Candidates must be eligible to work without sponsorship.
Requirements
- Demonstrated ability to communicate product value, uncover customer needs, and close opportunities.
- Goal-oriented and data-driven, with comfort working toward monthly revenue targets.
- Strong verbal, written, and presentation skills, including the ability to lead virtual product demonstrations.
- Strong organizational, time-management, and follow-through skills.
- Ability to work independently, take ownership of results, and learn new software quickly.
- Must be eligible to work without sponsorship in the United States.
Nice To Haves
- One or more years of experience in account management, sales, or a customer-facing role.
- Experience using Salesforce for pipeline management and forecasting, Gong, Slack, Zoom, Google Workspace, and DocuSign.
- Experience with EHR, practice management, medical billing, or healthcare SaaS.
- Four-year college degree or equivalent experience.
Responsibilities
- Own a book of assigned accounts and drive renewal, retention, and expansion revenue against monthly targets.
- Proactively identify, qualify, and close upsell and cross-sell opportunities, including additional provider licenses, DrChrono Payments, AI Scribe, Updox, and integrations.
- Conduct consultative account reviews to uncover customer needs and position product value, features, and pricing.
- Deliver live product demonstrations of platform functions, including scheduling, billing workflows, DrChrono Payments, AI Scribe, and Health Gorilla integration.
- Manage renewals, identify churn risk early, and develop retention strategies that protect and grow revenue.
- Build and actively manage a pipeline in Salesforce, keeping opportunity stages, close dates, and notes accurate and current.
- Forecast accurately using Salesforce forecast reports and dashboards.
- Review account history, prior opportunities, and cases to inform account strategy.
- Prepare and send agreements via DocuSign, verifying pricing, terms, and authorized signers.
- Communicate the Terms of Service, contract structure, 12-month minimum term, and renewal and cost-change policies.
- Serve as the primary commercial point of contact for assigned accounts.
- Respond to customer cases and emails promptly and professionally within a 24-hour service level.
- Partner with Customer Success, Support, and Product teams; route onboarding, training, and technical issues to the appropriate team, and escalate priority issues, bugs, and feature requests.
- Help customers understand practice-level and provider-level configuration areas and direct them to appropriate support channels and self-service resources.
- Maintain working knowledge of the DrChrono platform, product catalog, pricing, and value positioning.
- Review recorded sales calls, the internal knowledge base, and product documentation to improve sales and product skills.
- Work independently and use available tools and resources to resolve questions before escalating.
Benefits
- Continued investment in professional development.
- Day 1 access to a health and wellness benefits package, including an annual wellness stipend.
- 401(k) with up to a 4% match and immediate vesting.
- Flexible and generous time off (FTO).
- Employee Stock Purchase Program.
- Flexibility to work in-office, remotely, or hybrid within the country of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
