Account Manager

W.W. Gay Mechanical Contractor•Orlando, FL

40d

About The Position

Responsible for managing client relationships and overseeing the service delivery of projects. This role involves ensuring client satisfaction, handling project scopes and contracts, coordinating between clients and internal teams, and driving service excellence in service operations.

Requirements

High school diploma or equivalent required.
Minimum of five (5) to seven (7) years of operational experience in an industrial setting preferred.
This position requires long hours sitting and using office equipment, including telephones and computers and may also require some light lifting of files and materials and carrying checks, mail, and other documentation to different departments from time to time.
The position may also involve some repetitive motions of the hands, wrists, and elbows.
This position may require a flexible schedule, periodic overtime, and overnight travel as needed.

Nice To Haves

Certification/education in HVAC, Plumbing, T&B, or other technical field preferred.
Experience/education in accounting, customer service, or other related field preferred.

Responsibilities

Monthly progress billings and AR follow-up.
Customer relations management.
Project schedule review and management.
Management of project budget and procurement.
Submittal process management.
PO and subcontract management.
Project planning and communication with project team.
Monthly forecasting of projects > $100k.
Assist with contract review process.
Pricing and tracking of CORs.
Project closeout requirements.
Comply with federal and state law, regulations, and all Company rules.
Participate in online and in-person training and other educational opportunities to develop knowledge, skills, and abilities.
Any other job-related activities requested by immediate supervisor.