Account Manager - Fire and Security Service

Egan Company•Champlin, MN

3d•Hybrid

About The Position

The Account Manager on the Fire and Security Service team manages a portfolio of existing accounts while acquiring new customers, with a focus on planned maintenance agreements. The role builds relationships with stakeholders at all levels, meets with current and prospective customers, understands their needs, presents solutions, identifies sales opportunities, and supports customer satisfaction and retention. It works with internal support staff and other Egan groups to develop proposals, coordinate service work, and promote the company’s service offerings. The position is hybrid. New hires are expected to work in the office for at least the first 90 days before transitioning to the hybrid schedule. Duties may be performed in the office, at home, at customer sites, and at job sites. The role requires regular site visits and includes exposure to typical jobsite conditions. The stated base salary is $80,000 per year, with additional commission or incentive compensation. The position is eligible for an auto allowance and gas card. Egan describes a comprehensive benefits package that may include health and well-being coverage, retirement benefits, paid time off, professional development, paid parental leave, incentive programs, and community volunteer opportunities. Some benefits may not apply to union positions or part-time and temporary roles.

Requirements

High school diploma or GED.
1–3 years of account management or sales-related experience, including direct oversight or primary ownership of client accounts.
Valid driver’s license and acceptable driving record.
Demonstrated ability to develop strong relationships.
Ability to present to internal and external groups.
Strong organizational skills to manage competing customer needs.
Ability to learn and promote other areas of the business.
Strong demonstrated negotiation skills.
Proven knowledge of estimating processes and procedures.
Ability to work independently with minimum supervision.
Strong desire to grow professionally and learn and retain technical information.
Proficiency with standard office computer programs, such as Microsoft Office and Google applications.

Nice To Haves

Bachelor’s degree.
Experience in the mechanical, electrical, or limited energy industries.
Direct trade experience working in the field.
Knowledge of the door industry.

Responsibilities

Prospect for new customers, with a primary focus on sales of planned maintenance agreements.
Foster long-term relationships with customers, end users, key contractors, and engineers.
Meet sales and gross profit goals, drive year-over-year growth, and assist in developing future sales goals.
Use CRM software to prepare proposals, manage customer communications and activities, track sales activity, and forecast opportunities.
Conduct site surveys and work with support staff to develop preventative maintenance proposals.
Coordinate labor with service dispatch coordinators and manage jobs as needed.
Respond to phone calls and emails to support customer satisfaction and sales.
Estimate solutions based on plan and specification requirements and owner-direct opportunities.
Write scope proposals based on estimates, including repairs and small projects.
Promote service offerings in mechanical, plumbing, electrical, building automation, door hardware, fire, security systems, and monitoring.
Promote a positive safety culture and build strong internal partnerships, collaborating with Egan groups in support of the company’s mission, vision, and values.
Advise other groups of additional sales potential and help promote service-planned maintenance agreements before job closeout.
Approve accounts payable and receivable in a timely manner.
Join and actively participate in trade groups.
Attend regular sales meetings and other required meetings.
Attend monthly safety lunches and perform safety audits.
Identify and communicate process improvements and other opportunities to management.
Visit jobsites and customer sites regularly.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance options.
Flexible spending accounts.
Life insurance.
Short-term or long-term disability coverage.
Mental healthcare and support for employees and their families.
401(k) plan with company matching contribution.
Profit sharing.
Generous paid time off.
Paid holidays.
Educational assistance and learning and development opportunities.
Paid parental leave.
Potential annual discretionary bonus, lead incentive program, and safety buck program.
Community volunteer events through the “Beyond the Jobsite” program.
Auto allowance and gas card.