Account Manager

VSP Vision Care•Town of Owego, NY

4d•$58,656 - $88,653

About The Position

Manage assigned book of client business, serving as an advisor on client service and operations-related issues, with scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction.

Requirements

College degree in Business Administration or related field, or equivalent experience
2+ years of account management experience and/or client service experience
Effective interpersonal and communication skills with ability to influence internal and external business partners
Experience participating in client-related project teams
Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
Proven ability to adapt to change quickly and work effectively within an agile environment
Proven problem identification and solving capabilities
Knowledge of insurance platform technologies

Nice To Haves

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Responsibilities

Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings
Function as primary service contact to achieve and maintain high satisfaction levels and client retention
Market the value of programs, products, and services to gain adoption within each account
Facilitate client-related marketing initiatives
In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies
Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to the client base
Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client
Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards
Work with internal and external business partners to address custom client requirements
Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)
Collaboratively manage client and member communication strategies and collateral deployment
Responsible for report compilation and distribution
Interpret reporting requirements and successfully position those reports to clients
Proactively monitor clients to identify problematic issues
Escalate client issues to the appropriate business partners and drive solutions as needed