Sales, Account Manager

Ricoh • Newburgh, NY

3d • $65,000 - $75,000

About The Position

The Account Manager solves critical business challenges and cultivates new and expanded customer relationships. The role focuses on understanding customers’ environments and aligning Ricoh solutions with their mission-critical goals and objectives through strategic relationship building with decision-makers and key influencers. The position drives business development within assigned territories and accounts, identifies customer challenges through research and consultative discovery, and positions Ricoh’s products and services to support customer needs and long-term partnerships. The role is primarily office-based, includes approximately 20% travel with occasional overnight travel, and is commission eligible. The listed annual salary range is $65,000–$75,000.

Requirements

• Bachelor’s degree or equivalent professional experience.
• At least 3 years of demonstrated business development or sales experience.
• Foundational understanding of profit and loss (P&L) components.
• Ability to research, analyze, and understand customer organizations to support strategic business conversations.
• Ability to manage multiple accounts while maintaining strong attention to detail.
• Demonstrated success building influence through collaboration and relationship management.
• Strong understanding of solution-based sales and solution design processes.
• Ability to bring thought leadership and strategic insights to customer engagements.
• Excellent verbal, written, and presentation skills.
• Ability to develop and maintain professional relationships with key stakeholders.
• Ability to assess customer environments and create strategies to expand Ricoh’s core services across the enterprise.
• Strong learning agility and adaptability.
• Skill navigating customer buying processes and developing sponsors and advocates within client organizations.

Nice To Haves

• Experience in an IT, technology, software, or managed services environment.
• Knowledge of document management, workflow solutions, and related business processes.

Responsibilities

• Drive business development efforts within assigned territory and accounts.
• Develop relationships with decision-makers and influencers to generate sales opportunities in new and existing accounts and increase Ricoh’s market share.
• Research customer organizations and use discovery and consultative questioning to understand their business environments and identify known and undiscovered challenges.
• Understand customer purchasing decisions and align solutions with business needs.
• Use communication and consultative selling skills to engage customers.
• Demonstrate how Ricoh solutions support digital transformation and customer business objectives.
• Explain the financial and operational impact of purchasing decisions.
• Prepare and deliver presentations and proposals in virtual and in-person settings.
• Position Ricoh’s products and services to address customer needs and support long-term partnerships.
• Manage multiple accounts while maintaining attention to detail.
• Assess customer environments and develop strategies to expand Ricoh’s core services across the enterprise.
• Maintain current knowledge of Ricoh products, services, and industry trends.
• Navigate customer buying processes and develop sponsors and advocates within client organizations.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Additional benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level