Account Manager

Monument Consulting•Richmond, VA

3d•Hybrid

About The Position

Monument is built on a commitment to our people and our shared values. Through our genuine passion for delivery, relentless pursuit of perfection, and bold decision making, we are creating a more agile contingent workforce so businesses can dream bigger and achieve more. Our passion is helping clients gain full transparency and control of their contingent workforce while achieving best-in-class performance in cost, quality, and compliance. We make it easy. Founded in 2003 with a sole focus on Contingent Labor programs and consulting services, Monument maintains a highly analytical consulting services team which provides a strategic approach unmatched by peer MSPs. We are a global MSP with an ecosystem of partners spanning 50 countries and all major regions. Our vendor-neutral model relies upon a trusted partner and supplier community and partners with industry-leading VMS systems. We have more “Gen 1” implementations than any other MSP over the last 5 years. We are a seamless extension of client HR, sourcing, business units, vendors and contractors.

Requirements

3+ years Staffing Experience
Strong understanding of the difference between Staff Aug and SOW Workers.
College Degree or equivalent work experience
Advanced experience with Microsoft Excel
Excellent Customer Service

Nice To Haves

Prefer 1+ years MSP-VMS experience
Prefer 1+ years SOW experience

Responsibilities

Builds and maintains professional relationships with Hiring Managers and Business Line Leaders (Directors and above) within the client’s organization
Build strong relationships with Supplier partners
Network within Monument Consulting Account Management and other departments
Responsible for meeting with business leaders and hiring managers to identify resourcing needs and determine sourcing strategy.
Provide guidance around worker classification.
Plan and run HM and Supplier intake sessions to ensure job descriptions and additional skills, soft skills, etc. have been well communicated within the VMS job description
Responsible for the proactive requisition fulfillment management and hold individuals responsible for moving candidates through the process and selection for hire
Review candidates and determine which candidates are most qualified to the requirement to shortlist to the hiring manager
Has a thorough understanding of the business landscape, seasonality and global trends/events, and continually monitors changes in the marketplace to make recommendations and lead the client in hiring decisions
Focus on continuous improvement of daily service and delivery by identifying and implementing system and process efficiencies
Manage and hold suppliers accountable to ensure compliance with client procurement policies, guidelines, and processes.
Conduct client and vendor training on program requirements/processes
Mange work and deliverables in compliance with program Service Level Agreements (SLAs)
Participate in delivering client EBR’s including but not limited to analyzing data, making recommendations, and outlining deliverables to meet desired outcome
Train HMs and Suppliers on program utilization and policies
Cultivate a solid working relationship with our vendor partners, creating an environment of shared trust and innovation by participating in Supplier Scorecard Reviews and Supplier Round Tables
Coordinate HM and Supplier calls to allow Suppliers to ask HMs questions and get additional details for requisitions
Conduct Vendor user training on program rules of engagement
Negotiate with vendors as required
Conduct/Participate in Supplier Scorecard Sessions
Contribute to vendor rationalization strategies
Lead/consult worker audits and remediation with vendors
Initiate and complete onboarding, tracking, and documentation for new vendors utilizing the Program Manager or Program Director to resolve redlines