Account Manager

Matrix Technologies • Maumee, OH

16d • Hybrid

About The Position

Matrix Technologies, Inc. has been a leading provider of engineering, automation, and systems integration services since 1980. Guided by 'The Matrix Way,' we value teamwork, collaboration, and fun. Recognized as a Top Workplace, we offer flexible schedules, professional growth opportunities, and market-leading compensation. Our expertise spans multiple industries, and 87% of our projects are from repeat clients, showcasing our commitment to quality and customer satisfaction. Come experience “A Better Process for Success” with us. Culture matters! At Matrix, our core purpose is Enhancing People's Lives...Every Day. Our fundamentals guide our culture, and you can learn more about our unique environment here: www.matrixti.com/culture. Join our team as an Account Manager! This is a hybrid or remote role. The position is salaried. The Account Manager is responsible for developing, growing, and maintaining key customer accounts within an assigned region or strategic segment. This role manages and expands relationships with corporate, regional, and named customer accounts, including vendor and partner companies. The Account Manager represents a full range of company services while leading the customer account planning cycle and ensuring customer needs and expectations are consistently met.

Requirements

• Bachelor of Science in engineering, related technical discipline, or a business/engineering hybrid degree from an accredited institution.
• Engineering or industrial sales experience.
• 5–7+ years of strategic business‑to‑business sales experience.
• Strong verbal and written communication skills.
• Strong organizational and time‑management capabilities.
• PC proficiency and competence with Microsoft Office Suite.
• Active driver’s license.
• Ability to travel extensively: 50-75% local/daytime, 25-50% overnight.
• Must be able to pass a background check and drug screen.

Responsibilities

• Achieve strategic customer objectives established by company leadership.
• Establish and maintain productive, professional relationships with key personnel in assigned customer, vendor, and partner accounts.
• Lead customer account planning processes, developing mutual performance objectives, financial targets, and critical milestones for 1–3 year periods.
• Coordinate internal resources—including engineering, management, and executive teams—to meet account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Understand and monitor the competitive landscape within assigned accounts or regions.
• Create and maintain account-specific presentations and strategic account plans.
• Negotiate and maintain Master Service Agreements and partner agreements as applicable.
• Lead solution development efforts that align with customer needs.
• Maintain involvement in active customer projects to ensure delivery success and alignment with account goals.
• Meet assigned profitability, sales growth, and customer satisfaction targets.

Benefits

• Health Insurance with Prescription Drug Coverage, Dental and Vision Insurance
• Generous Paid Time Off (Extra Days for Purchase) and Nine Paid Holidays
• Paid Parental Leave, Bereavement Leave
• Flexible Work Schedules, Work at Home Options
• Wellness Program with Incentive Dollars, Preventative Health Screenings
• Employee Assistance Program (EAP), Critical Illness and Accident Insurance
• Employee Stock Ownership Plan (ESOP)
• 401(k) and Roth Plans with 5% Match and immediate vesting upon enrollment
• Market-based competitive Compensation and Overtime Pay for Salaried positions
• Quarterly Bonus Program and Spot Bonus Program
• Pre-Tax Health Savings Account (HSA) with Match, and Pre-Tax Flexible Spending Account (FSA)
• Life Insurance Paid by Matrix and Buy-Up Options
• Short-Term and Long-Term Disability Plan Paid by Matrix
• Technical, Managerial, and Administrative Career Paths
• Onboarding and Mentoring, Internal Training and Cross Training
• PE Certifications, Registration, and Renewals
• Assessments and Leadership Development
• External Certification Programs, Professional Memberships
• Tuition Reimbursement Program
• Regular Employee Updates and Town Halls, Annual Engagement Surveys
• Employee Service Awards and Peer Recognition
• Strong Fundamentals (Core Values)
• Employee Referral Program/Bonus
• Casual Dress
• Discount Programs
• Community Involvement Committee
• Sports Teams and Clubs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees