Account Manager - Transportation Market

ELECTRICAL COMPONENTS INTERNATIONALHOLDINGS COMPANY•Southfield, MI

3d•Remote

About The Position

Electrical Components International (ECI) is seeking an Account Manager to join our team. Who We Are Founded in 1953, Electrical Components International (ECI) is one of the world’s leading suppliers of electrical distribution systems, control box assemblies, and other critical engineered components for diversified markets. With 17,000 employees and 30 global manufacturing locations, ECI is the trusted partner to market leaders, serving over 450 customers. At ECI, we power smart, connected, and electrified solutions that help solve the most complex challenges. Since 2020, we have embarked on a successful journey to transform the company, delivering significant value to our customers, investors and employees. As part of our strategic plan, we have defined key pillars to support and accelerate our growth trajectory. One of these core pillars is focused on driving excellence through enhanced capabilities, tools and processes. To execute our strategy, we are looking to strengthen our organization with an Account Manager – TBU. Key Responsibilities The Account Manager-Transportation Market is accountable for strategic growth and support of assigned customers in the transportation market which requires familiarity within transportation, agriculture and construction, automotive, or similar OEM. This position reports to the Director of Sales. Regular communication is critical for keeping things positive and productive, and Account Managers need an organized system for sharing information, proposing solutions and giving updates.

Requirements

Bachelor’s degree from an accredited four-year university; technical degree is preferred by not required
Minimum 3 years of strategic selling with strong preference for industry experience within the supply base similar to ECI; specifically in a transportation, agriculture and construction, automotive, or similar OEM
Strong communication skills with ability to interface with internal and external customers in fast paced and complex environment
Effective presentation, negotiation and communication skills, both oral and written
Strategic mindset and consultative selling approach
History of execution and delivering results
Proven analytical and problem-solving skills; strong critical thinking skills required
General business skills including negotiation, organization, good judgement, emotional intelligence, initiative and ability to drive results with a diverse cross functional team.
Proficiency in Microsoft Office, especially PowerPoint and Excel
Exposure to dashboards such as BI dashboards and reports
Must be willing to travel frequently (up to 20%)
Effective presentation, negotiation and communication skills, both oral and written
Proven analytical and problem-solving skills; strong critical thinking skills required
General business skills including negotiation, organization, good judgement, emotional intelligence, initiative and ability to drive results with a diverse cross functional team
Proficiency in Microsoft Office, especially PowerPoint and Excel
Exposure to dashboards such as BI dashboards and reports
Must be willing to travel frequently (up to 20%)

Responsibilities

Ensure high level of support for all assigned customers and prospective new customers; gaining new and maintaining existing business with the highest possible long-term profitability
Continuously monitor “total customer satisfaction” through formal (scorecards, key performance indicators) and informal means
Overcome challenges by proposing solutions to issues and communicating opportunities for improvement internally to effectively lead resolution of issues (quality, delivery, technical support, price)
Engage in activities to enhance profitability i.e. raw material pass through, collection of obsolescence costs, terms compliance, cost reductions
Partner with Customers’ Purchasing and Engineering Groups but also maintain relationship with other customer groups such as Operations, Scheduling, and Quality
Effectively manage time between supporting current business and developing new business in complex and dynamic environment
Receive RFQs for business and follow documented procedures to gather the information necessary to provide a quotation to the customer in a timely manner
Coordinate and lead regular business reviews with key customers, requires effective preparation, facilitation and follow up
Proactively anticipate and resolve issues with customers or stakeholders and escalate timely to leadership
Collaborate with supervisor to develop an annual sales plan and to achieve or exceed the sales and profit targets
Prepare regular sales reports and forecast updates as necessary (requires strong Excel)
Work collaboratively and strategically with ECI technical groups to develop new business opportunities and execute cost take out activities at assigned customers
Aid in the coordination of internal activities to support customer projects. i.e. product development, program management, operations management, customer support
Lead negotiation of customer contracts and coordination of ECI internal team members following defined process
Help evaluate and improve the business systems of the Sales Group
Work independently but frequently inform supervisor of activity
Able to work effectively in a home office
Other duties and responsibilities as determined by supervisor