Account Manager

Automox•Tampa, FL

16d•Remote

About The Position

We are seeking a results-driven Account Manager to own a portfolio of customers and drive renewal, expansion, and long-term customer value. This role is accountable for retention outcomes, expansion pipeline creation, and revenue growth, not just relationship management. The ideal candidate operates with strong commercial acumen, proactively identifies risk and opportunity, and partners cross-functionally to deliver measurable outcomes for both the customer and Automox.

Requirements

3–5 years in account management, sales, or customer-facing revenue roles in SaaS
Proven ability to meet or exceed retention and expansion targets
Experience managing a book of business with quota accountability
Strong commercial instincts — able to negotiate, position value, and close deals
Ability to run executive conversations and influence decision-makers
Comfortable operating in a metrics-driven, forecast-based environment
Demonstrated ability to navigate technical products and cross-functional teams
Bias for action — proactive, not reactive in managing customer risk and opportunity
Experience with Salesforce and modern GTM tools (ChurnZero, Gong, etc.)

Responsibilities

Own renewal and retention outcomes across a defined book of business
Build and convert expansion pipeline (upsell, cross-sell, and whitespace)
Lead early, proactive engagement on at-risk accounts — no last-minute saves
Drive adoption of multi-year agreements (MYAs) and long-term customer commitments
Position and sell Turnkey, Premium Support, and adjacent offerings to increase stickiness and value
Conduct executive-level business reviews tied to customer outcomes and ROI
Develop and execute account plans with clear growth and risk mitigation strategies
Maintain accurate forecasting and pipeline hygiene in Salesforce
Partner with CSMs, Support, and Product to remove blockers and deliver outcomes
Identify and act on customer signals (usage, sentiment, risk) to drive action early
Operate with weekly execution cadence at the account level (pipeline, risk, renewals)