Account Manager
About The Position
The Account Manager is a critical role within the Platform Operations department that partners directly with Sales to service our advertising agency partners and execute high-performing advertising campaigns. The Account Manager is responsible for ensuring campaigns exceed expectations - driving renewals and strengthening relationships with clients across both direct and programmatic environments. The role involves coordinating internal teams, reviewing and interpreting performance data, and proactively identifying opportunities for growth. Account Managers will support the execution of direct and programmatic campaigns by managing day-to-day setup, activation, monitoring, and reporting needs, ensuring the delivery of a seamless client experience and campaign success.
Requirements
- Strong grasp of DSPs, Deal IDs, Real-Time Bidding (RTB), agency trading desks, and core digital metrics/revenue models.
- Ability to interpret campaign performance data, synthesize clear insights, and confidently explain results to clients.
- Familiarity with industry tools such as Salesforce, Jira, IAS, DoubleVerify, Upwave, and ad serving platforms like Google Ad Manager/DoubleClick.
- Skilled at navigating diverse internal and external relationships, balancing competing client needs with diplomacy and high-touch service.
- Exceptional written and verbal communication skills, with the ability to articulate complex technical workflows clearly.
- Intermediate to advanced proficiency in Excel, PowerPoint, and Word for performance modeling and client presentations.
- Meticulous attention to detail with the ability to juggle multiple tight deadlines in a fast-paced environment.
- Highly self-motivated team player who takes initiative, adapts well to ongoing feedback, and approaches challenges with a logical, problem-solving mindset.
Nice To Haves
- BA/BS degree in Business, Advertising, Marketing, or equivalent practical experience.
- 1–2+ years of experience in digital media, specifically within Account Management or Media Planning.
- Hands-on background in programmatic execution (trading, planning, or programmatic account management).
- Strong foundational understanding of the agency landscape, from holding companies down to agency trading desks.
Responsibilities
- Own the full post-sale campaign lifecycle across direct and programmatic channels—from kickoff and creative QA to DSP activation, pacing, and wrap decks.
- Partner closely with AdOps, Design, Engineering, and Sales to ensure seamless campaign setup, accurate execution, and structured pod alignments.
- Monitor daily delivery, pacing, and KPI trends to deliver actionable optimization recommendations and data-driven insights to clients.
- Serve as the primary post-sale contact for agency and trading desk partners, building long-term trust through clear communication and best-in-class support.
- Drive account renewals and lead high-value QBR and wrap deck presentations for key accounts to showcase ROI and campaign success.
- Partner with Sales to identify incremental, upsell, and cross-channel opportunities within existing accounts to maximize lifetime value.
- Collaborate with the Strategic Programmatic Lead to troubleshoot complex technical issues, adopt evolving best practices, and leverage new platform capabilities.
- Research client marketing goals to proactively position GumGum’s capabilities and secure future revenue pipelines.
Benefits
- Competitive base pay
- Total rewards package
- Emphasis on recognition, development, and wellness
- Employer-matched 401(k) retirement plan
- Participation in a bonus, commission, or stock incentive program (depending on role)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
