Account Manager

ExtensisHR•Los Angeles, CA

10d•$90,000 - $120,000

About The Position

The Account Manager serves as the primary contact and advocate for assigned clients, building trusted relationships with business leaders and decision-makers. The role advises clients on how ExtensisHR’s PEO services can support their business objectives, growth, and employee needs, while coordinating internal teams to deliver HR, payroll, benefits, compliance, and other services. Account Managers monitor client satisfaction and performance, address concerns, support renewals and retention, and identify opportunities to improve or expand client support. The position requires effective use and understanding of AI tools to enhance productivity, decision-making, and performance, as well as ongoing awareness of relevant AI applications and ethical use. The work may be hybrid or remote depending on business needs and employee accommodation; occasional travel may be required. The typical work environment is quiet and climate-controlled, with standard office equipment available.

Requirements

1–3 years of experience in client services, account support, or administrative roles.
Strong organizational and time-management skills, including the ability to manage multiple priorities.
Excellent written and verbal communication skills for formal and informal business settings.
Collaborative mindset and willingness to learn from senior team members.
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.
Strong attention to accuracy and detail.
Effective analytical and critical-thinking skills.
Team-oriented, results-focused approach and strong work ethic.
Ability to be agile and flexible with assignments.
High ethical standards.
Ability to use AI tools ethically and effectively and maintain awareness of relevant AI applications.

Nice To Haves

Experience supporting employee benefits or benefits-related programs is strongly preferred.
Bachelor’s degree or equivalent experience preferred.

Responsibilities

Serve as the primary point of contact for assigned clients and foster relationships with business leaders and decision-makers.
Partner with HR Business Partners, Payroll Specialists, Benefits Advisors, Compliance, and other internal teams to ensure seamless service delivery.
Advise clients on aligning PEO services with their business objectives, growth, and employee needs.
Conduct regular business reviews to evaluate satisfaction, identify opportunities, and share insights on HR and workforce trends.
Proactively identify and resolve client concerns and challenges in a timely and effective manner.
Support client renewals and retention by demonstrating the value of the partnership and services.
Collaborate with Sales and Implementation teams on new-client transitions and long-term success.
Maintain accurate client records, communications, and service requests in internal systems.
Monitor client satisfaction and advocate internally for service enhancements or escalations when needed.
Deliver benefit presentations and client-facing materials clearly and professionally.
Monitor account performance using dashboards, KPIs, and reporting tools.
Stay current on ExtensisHR service offerings to identify opportunities to enhance client support.
Use AI tools effectively and ethically, maintain awareness of relevant emerging AI applications, and continue developing AI proficiency.

Benefits

Competitive compensation and performance-based incentives.
Progressive paid-time-off program, including volunteer and life event leave.
Group medical, dental, vision, and life insurance from day one.
401(k) with company match.
Voluntary benefits, including 529 College Savings, home and auto insurance, and pet care.
Student loan assistance program.
Onsite wellness rooms and free Headspace meditation app access.
Professional development and career advancement programs.
Employee Referral Program.
Retail and entertainment discounts.
Social and community outreach committee for inclusive culture and networking.
Complimentary coffee and snacks when in the office.