Account Manager

Wray Ward LLC • Charlotte, NC

9d

About The Position

The Account Manager serves as a trusted client partner and operational lead, guiding projects from strategy through execution. The role cultivates client relationships, manages integrated marketing initiatives, and ensures projects are delivered on strategy, on time, and on budget. Acting as the central connection between clients and internal agency teams, the Account Manager combines strategic thinking with project management and workflow leadership, proactively solving problems, encouraging collaboration, communicating clearly, and aligning agency resources to deliver high-quality work efficiently and profitably.

The Account Manager serves as the day-to-day contact for assigned clients and projects under the tutelage of an Account Director. They lead multifaceted projects and integrated campaigns from kickoff through final delivery; coordinate with Creative, Strategy, Production, Media, and PR/Social teams; and manage client communications, workflows, timelines, budgets, scopes, documentation, approvals, and project risks. The role also supports account growth and health, helps ensure creative work meets client objectives and brand standards, and monitors project profitability, utilization, and budget pacing.

The position calls for a relationship builder, organizer, strategic thinker, project manager, and leader who can guide clients and internal teams through complex campaigns in a fast-paced agency environment. The role requires a bachelor's degree, 3–5 years of relevant agency experience, proficiency with Microsoft Office and project management tools, and willingness to travel up to 20% as needed. Candidates must be authorized to work in the United States; Wray Ward does not sponsor work visas.

Wray Ward describes its culture as collaborative, curious, fearless, and results-oriented, and emphasizes diverse and inclusive relationships. The company describes its 39,000-square-foot office as designed to promote collaboration and productivity, with meeting areas, a roof deck, a game room, and social and wellness activities.

Requirements

• 3–5 years of agency experience in account management, project management, or integrated marketing leadership.
• Proven ability to manage clients, projects, timelines, budgets, and cross-functional teams successfully.
• Understanding of integrated marketing and production disciplines, including print, digital, broadcast, social media, PR, experiential, and live events.
• Demonstrated problem-solving, organizational, and time-management skills.
• Ability to manage multiple priorities in a fast-paced agency environment.
• Self-motivated, proactive, adaptable, and highly detail-oriented.
• Proficiency in Microsoft Office applications and project management tools.
• Bachelor’s degree required.
• Willingness to travel up to 20% as needed.
• Authorization to work in the United States; Wray Ward does not sponsor individuals for work visas.
• Exceptional written, verbal, presentation, and listening skills.
• Ability to communicate clearly, confidently, and professionally with clients, leadership, and cross-functional teams.
• Strong meeting facilitation and presentation capabilities in formal and informal settings.
• Ability to navigate challenging conversations with professionalism, composure, and diplomacy.
• Skill in managing communication across multiple stakeholders and priorities simultaneously.

Responsibilities

• Build and maintain trusted client relationships through proactive communication, responsiveness, and solution-oriented thinking.
• Serve as the day-to-day contact for assigned clients and projects under the tutelage of an Account Director.
• Anticipate client needs, address challenges, and support a positive client experience.
• Collaborate with the Account Management team on client growth opportunities and long-term account health.
• Develop understanding of clients’ businesses, industries, and marketing challenges.
• Support Account Directors by presenting plans, recommendations, timelines, and project updates to clients and internal stakeholders.
• Act as the client advocate within the agency and the agency advocate within client organizations.
• Ensure creative work aligns with client objectives, brand standards, and campaign goals; contribute ideas and recommendations to improve work quality and effectiveness.
• Manage multifaceted projects and integrated campaigns from kickoff through final delivery.
• Develop and maintain project timelines, workflows, scopes of work, budgets, and resource plans.
• Enter assignments accurately into project management software and keep them on schedule and within budget parameters.
• Coordinate deliverables and execution with Creative, Strategy, Production, Media, and PR/Social teams.
• Work with Resource Managers and Producers to assign appropriate people to projects at the appropriate times.
• Manage approval processes and follow agency workflow standards and procedures.
• Maintain project documentation, status reports, meeting notes, and project records.
• Identify project risks, troubleshoot issues, and recommend solutions.
• Coordinate and facilitate project meetings, status meetings, and cross-functional touchpoints.
• Oversee production and out-of-pocket estimates with account and finance partners.
• Monitor project profitability, utilization, and budget pacing.
• Communicate clearly and professionally with clients, leadership, and cross-functional teams; facilitate meetings and presentations and navigate challenging conversations with diplomacy.
• Build and support teams, collaborate across departments, uphold agency values and culture, and remain accountable for goals and expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level