Account Manager
About The Position
The Account Manager owns a portfolio of roughly 8–15 established mid-tier customers and is accountable for growing and retaining them against an annual growth target. The role builds and runs account plans, expands assigned accounts into new product lines and connectivity services, develops relationships across each customer’s buying center, and structures commercially sound deals in partnership with the deal desk. The Account Manager works closely with Business Development, the deal desk, Product, Engineering, and Operations. Two positions are open. This is a remote position performed primarily from a home office, with regular travel to customer sites. The role includes sitting for periods of time, lifting up to 25 pounds, and travel using all modes of transportation. The company’s Minnesota facility includes a manufacturing environment with moderate noise and specified safety rules and equipment; this is facility information, not a stated requirement that the Account Manager work there.
Requirements
- Bachelor’s degree in business, engineering, or a technical field, or equivalent experience.
- 2–5 years of B2B experience in inside sales, account management, customer success, or applications/sales engineering.
- Ability to independently organize and manage account plans across 8–15 relationships.
- Proven track record of growing accounts through personal, targeted initiative.
- Technically literate and able to discuss connectivity, integration, and product fit credibly.
- Commercial curiosity and ability to notice and act on changes in customer buying patterns.
- Clear written and verbal communication skills, including comfort presenting to customer leadership in business reviews.
- Comfort with long, uneven sales cycles and multi-stakeholder buying processes.
- Experience with a CRM and proficiency in Excel and PowerPoint.
- Able to lift up to 25 pounds, sit for periods of time, and travel using all modes of transportation.
Nice To Haves
- Experience in industrial hardware, electronics, IoT, or connectivity.
- Experience with HubSpot CRM.
Responsibilities
- Own revenue growth and retention across an assigned portfolio of roughly 8–15 mid-tier accounts against an annual growth target.
- Track portfolio buying patterns and respond proactively to expansion signals, slowing orders, and competitive pressure.
- Identify and drive cross-selling into new product lines and MultiTech connectivity services.
- Partner with Business Development to transition newly won accounts into managed coverage.
- Maintain a one-page account plan for each account, refreshed semi-annually to support budgeting and quota cycles.
- Run quarterly business reviews with larger accounts in the portfolio.
- Discuss connectivity, integration, and product fit with customers, involving technical specialists for deeper engagements.
- Manage long, multi-stakeholder industrial sales cycles through to a decision.
- Build relationships across customer buying centers, including engineering, operations, procurement, and leadership.
- Work quotes through the deal desk and structure commercially sound deals based on value, volume, and terms.
- Maintain accurate pipeline, opportunity, and contact data in CRM.
- Forecast portfolio revenue and flag risks early, including at-risk renewals, single-threaded accounts, and product end-of-life transitions.
- Coordinate with Operations and Product on lead times, lifecycle changes, and escalations affecting account health.
Benefits
- Competitive health insurance plans.
- Dental insurance.
- Vision insurance.
- Company-paid Employee Life and AD&D coverage.
- Company-paid Short-term Disability.
- 401(k) with employer matching.
- 10 paid holidays.
- Paid time off (PTO).
- Voluntary Life coverage for employees and eligible dependents.
- Long-term Disability.
- Flexible spending accounts.
- Health savings accounts.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
