Account Manager

Reelables • Chicago, IL

13d • Hybrid

About The Position

Reelables is transforming how businesses track and manage goods, assets, and shipments through intelligent, connected labels. Our technology combines innovative tracking hardware, cloud-based software, and enterprise integrations to provide simple, scalable visibility across logistics, supply chain, manufacturing, automotive, healthcare, retail, and other industries. We are a growing technology company working with customers and partners around the world to make asset visibility easier to deploy, integrate, and scale. Reelables is seeking a motivated, commercially minded Account Manager to manage and grow relationships with our customers while supporting the continued expansion of our business. This is a customer-facing role with responsibility across the commercial lifecycle—from helping customers evaluate Reelables' technology and converting opportunities into initial orders through onboarding, adoption, account development, renewals, and expansion. The Account Manager will develop a strong understanding of each customer's business, use cases, and objectives and work closely with them to ensure they are receiving value from Reelables' products and services. You will also identify opportunities to expand deployments into additional locations, applications, business units, or geographies. This position is ideal for someone in the early to middle stages of their B2B sales or account-management career who enjoys building customer relationships, is comfortable working with technology, and wants the opportunity to take meaningful ownership of a portfolio of accounts.

Requirements

• Approximately 2–5 years of professional experience in account management, B2B sales, customer success, business development, or a related customer-facing commercial role.
• Experience managing customer relationships and taking ownership of commercial follow-up.
• Strong interpersonal skills and an ability to build credibility with customers at different levels of an organization.
• Commercial mindset with an interest in growing customer relationships and revenue.
• Strong written and verbal communication skills.
• Ability to conduct customer discovery conversations and understand business and operational requirements.
• Comfortable presenting products, solutions, and commercial proposals to customers.
• Ability to learn and confidently communicate technical products and concepts.
• Strong organizational skills with the ability to manage multiple customers and opportunities simultaneously.
• Proactive approach to customer engagement and follow-up.
• Comfortable working with CRM systems, presentations, spreadsheets, and other business software.
• Ability to work effectively across multiple internal teams to solve customer problems.
• Comfortable operating in a fast-moving environment where processes and responsibilities continue to evolve.
• Willingness to travel periodically for customer meetings, trade shows, and other business activities.

Nice To Haves

• Experience within B2B technology, IoT, SaaS, logistics technology, supply chain, manufacturing, or connected devices.
• Experience selling or supporting products that combine hardware and software.
• Experience managing enterprise or mid-market customer accounts.
• Experience moving customers from pilot or proof-of-concept programs into larger commercial deployments.
• Experience identifying and closing upsell, cross-sell, or account-expansion opportunities.
• Experience with HubSpot or a similar CRM platform.
• Familiarity with logistics, transportation, manufacturing, warehousing, or supply-chain operations.
• Experience working with channel partners, resellers, or systems integrators.
• Experience working within a startup, scale-up, or other fast-paced technology environment.

Responsibilities

• Manage a portfolio of Reelables customers and serve as a primary commercial point of contact.
• Build strong relationships with key stakeholders across customer organizations.
• Develop a thorough understanding of each customer's business, applications, operational requirements, and objectives.
• Maintain regular communication with customers to understand satisfaction, upcoming requirements, challenges, and opportunities.
• Conduct regular account reviews and customer check-ins.
• Coordinate internal resources to address customer questions, requests, and issues.
• Ensure customers receive a responsive, professional, and consistent experience throughout their relationship with Reelables.
• Develop relationships beyond the initial customer contact to increase engagement and establish broader organizational relationships.
• Identify opportunities to increase product usage and revenue within existing customer accounts.
• Develop account plans for priority customers, including growth opportunities, key stakeholders, upcoming initiatives, and next steps.
• Identify opportunities to expand Reelables into additional facilities, lanes, applications, departments, business units, or geographies.
• Introduce additional Reelables products and capabilities where relevant to customer requirements.
• Work with customers to move successful pilots and evaluations into broader commercial deployments.
• Develop quotations, pricing proposals, and commercial recommendations for account expansion.
• Maintain visibility into expected customer volumes and future purchasing requirements.
• Own or contribute to account-level revenue targets and growth objectives.
• Manage selected inbound and qualified sales opportunities from initial engagement through commercial close.
• Conduct introductory and discovery conversations with prospective customers.
• Understand customer requirements and determine appropriate Reelables products and solutions.
• Coordinate product demonstrations, evaluations, samples, and pilot programs.
• Prepare and present quotations, proposals, presentations, and other commercial materials.
• Maintain appropriate follow-up and momentum throughout the sales process.
• Work with senior sales or business-development team members on larger or more complex opportunities as required.
• Help customers define appropriate use cases, evaluation objectives, and success criteria.
• Coordinate samples, trials, pilots, and initial deployments in partnership with internal teams.
• Maintain regular communication with customers during evaluations and ensure agreed actions are completed.
• Gather customer feedback and communicate relevant information to Product, Operations, Implementation, and other internal teams.
• Help customers transition from successful evaluations into commercial deployments.
• Identify and address commercial or operational barriers that may prevent broader adoption.
• Monitor customer activity and identify accounts where engagement or product usage may be declining.
• Proactively engage customers to understand challenges and help improve adoption.
• Maintain visibility into customer satisfaction and potential retention risks.
• Coordinate with appropriate internal teams to resolve issues that could impact the customer relationship.
• Support contract renewals, recurring orders, and other ongoing commercial requirements.
• Identify opportunities to strengthen customer relationships through training, business reviews, new applications, or expanded deployments.
• Maintain accurate and timely account, contact, opportunity, and activity information within Reelables' CRM.
• Maintain clear next steps, expected close dates, deal values, product requirements, and forecasts for active opportunities.
• Track account expansion opportunities and anticipated customer orders.
• Maintain accurate forecasts for assigned customers and opportunities.
• Participate in regular pipeline, account, and forecasting reviews.
• Develop and maintain account plans for strategic or high-potential customers.
• Ensure customer interactions and important commercial information are properly documented.
• Work closely with Sales, Implementation, Operations, Product, Marketing, Finance, and other internal teams to support customers.
• Coordinate the transition of new customers from the sales process into onboarding and implementation.
• Communicate customer requirements, commitments, timelines, and expectations clearly to internal stakeholders.
• Provide customer feedback to Product and leadership regarding product requirements, applications, competitive activity, and market needs.
• Partner with Marketing to develop customer success stories, case studies, testimonials, and other customer-focused content where appropriate.
• Work with the Sales Coordinator on quotations, orders, shipments, documentation, and other administrative requirements.
• Represent Reelables at selected industry trade shows, conferences, customer meetings, and partner events.
• Conduct follow-up with relevant prospects and customers following events.
• Support customer presentations, demonstrations, and on-site meetings.
• Travel to customer locations when appropriate to support evaluations, deployments, account reviews, and expansion opportunities.

Benefits

• The opportunity to work at the intersection of IoT, logistics, supply chain, and connected technology.
• Work directly with customers using innovative technology to solve real operational challenges.
• Opportunity to see customer relationships grow from initial evaluations into significant commercial deployments.
• An ideal position for someone who enjoys building relationships, solving customer problems, identifying commercial opportunities, and wants more ownership than a traditional junior sales or customer-success position.
• Gain broad exposure to enterprise sales, account management, IoT technology, logistics and supply-chain applications, customer implementation, commercial strategy, and product development.
• Opportunities to progress into roles such as Senior Account Manager, Enterprise Account Executive, Strategic Account Manager, Business Development Manager, or Sales Leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed