Account Manager

Superior Thread Rolling•Los Angeles, CA

1d•$25 - $29•Onsite

About The Position

Superior Thread Rolling Co. has been an industry leader in the Aerospace and Precision Machining business for over 70 years. We lead by developing "out-of-the-box" solutions to the constant changes in quality, administration, lean processes, and state-of-the-art technical systems required by Aerospace prime contractors and their supply chain. We strongly believe that the true reason behind our success is due to our loyal and dedicated team. POSITION SUMMARY: A Customer Service Representative is an individual with many responsibilities. Their core focus is to ensure excellent customer service. They are the primary point of contact between Superior Thread Rolling and the customer. This entails providing the customer with constant status updates regarding orders they have placed, listening to the customers’ needs and creating solutions to enhance customer experience, management of customer portals, and making Superior Thread Rolling the supplier of choice. Our work schedule for this position is 7:00AM to 3:30 PM Pay for this position is $25.00 to $29.00 Hourly

Requirements

Two years of college minimum.
Four years of direct experience in a manufacturing environment with computer order entry and customer service knowledge.
Familiarity with all office equipment. (Copier, fax machine, calculator etc.)
MS Office Professional
Proficient on Excel

Responsibilities

Makes sure the customer has a very positive experience with STR – does anything and everything in their power to please customer
Responsible for keeping the customer informed on the status of their orders via Gantt Chart, Milestones, Scheduling Board Activity, Emails, etc…
Responsible for making weekly phone calls to their customers
Responsible for following all customer jobs throughout entire manufacturing process to ensure appropriate turn times are met through each work center
Maintains customer contact file in computer system- updates new addresses, updates new points of contacts. Owner of Contact Management Module in M1 for appropriate customers
If quotes come to the Account Manager, it is their responsibility to follow up on the completion of the RFQs for their customers
Contact customers’ buyer representative to discuss purchase order changes and request purchase order changes.
Fills out customer surveys
Manages Customer Portals
Maintains a customer complaint log
Attend all Production Control meetings and report on any changes to customer needs.
Reviews and follows procedures for contracts administration activities
Performs the data entry necessary to ensure their customer’s purchase order has been transferred to the computer system correctly
Responsible for reviewing customer purchase order activity compared to promised Long Term Agreement activity
Challenged to learn about their customers airplane programs, economic needs, and needs of the future
Upon jobs being completed, performs a Job Analysis on all appropriate ‘M’ jobs to evaluate the profitability/loss of the job.
Drives the implementation of actions to improve job profitability.
Responsible for creating Packing Slips in the M1 system and shipping to their customers’ on-time.
Performs Manufacturing Receipts in the M1 system per TA 213 Update MFG Receipts