Entry Level Account Manager - Chicago, IL

Genesis Global Group • Chicago, IL

14d

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory with multiple state licenses. It specializes in automated, DNA-based molecular analysis, including PCR testing and a broad infectious-disease testing menu. Its research areas include gynecology, infectious diseases, infectious arthritis, tick-borne diseases, mycology, and chronic fatigue syndrome.

MDL is expanding its sales force throughout the United States and is seeking a high-energy, self-motivated Entry Level Account Manager. The role maintains a large base of existing MDL customers and serves as a liaison between management and customers to resolve customer issues. The position is based in Chicago, Illinois, and requires travel within the coverage area and occasional nationwide travel.

Requirements

• 1–3 years of successful customer-service experience.
• Well-developed multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Computer proficiency with MS Office, Excel, email, and internet functions.
• Ability to travel within the coverage area and occasionally nationwide.
• Medical Assistant certification or an associate degree.

Nice To Haves

• BA/BS degree preferred.
• Knowledge of laboratory testing and competing products.

Responsibilities

• Grow client-base revenue by presenting information about new tests, upselling, and identifying new revenue sources among existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client-retention strategies.
• Monitor, evaluate, and report client-satisfaction levels and recommend corrective action when needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Short- and long-term disability
• Life insurance
• Dependent-care flexible spending account
• Voluntary policies: accident, hospital indemnity, critical illness, and supplemental short-term disability
• Identity theft protection
• 401(k) plan
• Paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree