Account Manager

Acacium Group

About The Position

This role profile is a blend of both the job description and person specification and clearly demonstrates the relationship between specific tasks and personal attributes. It is not exhaustive but is intended to give an overview of the role which will naturally change from time to time in line with business requirements. Company Description Favorite Healthcare Staffing is the nation’s premier provider of healthcare professionals, offering a full range of per diem, allied health, contract, travel assignments, as well as permanent placement opportunities. Favorite continues to set the industry standard for quality, service, and integrity in healthcare staffing and services. What makes Favorite Healthcare Staffing unique? The answer is simple — our people. From the commitment to our communities to our “work hard play hard” mentality, it’s our people who define who we are.

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent work experience
2–5+ years in account management, sales, customer success, or a client-facing role
Proven track record of managing client relationships and meeting or exceeding revenue targets
Experience handling multiple accounts or projects at once
Relationship Management
Strong interpersonal and communication skills
Ability to build trust and maintain long-term client partnerships
Sales & Business Development
Upselling and cross-selling experience
Negotiation and contract management skills
Understanding of sales pipelines and forecasting
Organizational & Analytical Skills
Ability to manage multiple clients, deadlines, and priorities
Problem-solving and critical thinking
Comfortable analyzing data and performance metrics
Experience with CRM software (e.g., Salesforce, HubSpot)
Proficiency in Microsoft Office
Applicants must be able to show proof that they are legally eligible to work in the United States.

Responsibilities

Serve as the primary liaison for clients regarding orders and service delivery.
Provide expert guidance on client rates and service lines to optimize engagement.
Maintain professional, responsive communication with all client partners and internal teams.
Drive GM growth by increasing order volume and improving fill rates.
Expand service offerings to include per diem, contract, clinical, allied, non-clinical, locums, international services, and more.
Foster strategic partnerships, including MSP and corporate conversions, to support business expansion.
Ensure markup retention and stability to maximize profitability.
Meet and exceed goals and metrics as set by the Account Management Supervisor.
Leverage business analytics tools to track and report on opportunities, account growth, and stability.
Monitor and enhance key performance indicators, including time-to-fill, overall order fulfillment, and cancellation reduction.
Work closely with all business units to enhance account management and operational effectiveness.
Partner with Program Managers on quarterly client reviews and identify opportunities for growth.
Implement new or improved program opportunities to enhance client satisfaction and service effectiveness.
Continuously seek and implement improvements to internal processes in alignment with the Account Management Supervisor.
Adhere to standard operating procedures established by the Senior Director of Account Management.
Assess and monitor the health of each client partnership to ensure long-term viability and satisfaction.
Drive core production for client accounts by focusing on key performance indicators and strategic goals.