Account Manager
MCS RESI LLC•Lewisville, TX
•$60,000 - $70,000•Onsite
About The Position
The Account Manager serves as the primary relationship owner and operational point of contact for an assigned portfolio of national retail and commercial accounts. This role is responsible for driving client satisfaction, overseeing project execution and work order management, leading escalations, and delivering strategic reporting to strengthen long-term client partnerships.
Requirements
- Client Relationship Management
- Customer Service & Client Satisfaction
- Communication Skills
- Project & Work Order Management
- Problem Solving & Escalation Management
- Time Management & Organization
- Attention to Detail
- Cross-Functional Collaboration
- Analytical & Reporting Skills
- Business Development & Account Growth
- Four-year degree or equivalent work experience in a similar environment
- Two to Five years of experience in the sales or customer service field
Responsibilities
- Serve as the primary point of contact for all assigned client accounts
- Build and maintain strong, trusted relationships with client stakeholders
- Help build and occasionally deliver Quarterly Business Reviews (QBRs) to communicate performance, trends, and opportunities
- Oversee project execution across the account portfolio, ensuring milestones and client expectations are met
- Track key project dates, deliverables, and timelines; proactively flag risks
- Coordinate cross-functionally with Account Supervisors, Coordinators, and Operations to drive service quality
- Create, update, and maintain accurate work orders throughout the job lifecycle, ensuring documentation supports timely invoicing and closeout
- Monitor open work orders for status and aging; follow up with internal operations, vendors, or technicians to prevent delays and missed SLAs
- Respond promptly to client emails and calls regarding job status, scheduling, and account questions
- Serve as the escalation point for complex or unresolved client issues
- Ensure timely, professional resolution and client communication throughout escalations
- Generate, review, and distribute client-facing reports on a regular cadence
- Communicate account status, issues, and opportunities clearly to internal leadership
- Identify and pursue opportunities to expand and deepen client relationships
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
