Account Manager

WEBIT Services • Naperville, IL

9d

About The Position

The Account Manager reports to the Director of Client Strategy and is responsible for client sales of new projects, hardware purchases, new services, and growth beyond true-ups across an approximately 50-client book of business. The role serves as an executive sponsor for clients at the leadership level and works with Service Delivery on standard alignment and recurring issues.

The Account Manager leads quarterly business reviews covering roadmap progress, risk posture, budget forecasts, and alignment scores. They build and maintain each client’s 12–36-month technology roadmap, lead risk and compliance conversations, and record client needs as roadmap items. Items are flagged “AM ready” when the client is interested and budget has been discussed.

Success is measured by roadmap adoption and conversion rate, client alignment and standards scores, client health and retention across the book, and completing quarterly business reviews on cadence.

Requirements

• At least 5 years of experience in IT, with client-facing advisory or consulting experience.
• Ability to discuss budgets, risks, and business outcomes with owners and executives.
• Broad technical fluency in infrastructure, cloud, security, and lifecycle.

Nice To Haves

• Experience with Autotask, IT Glue, and a lifecycle tool such as ScalePad or similar.

Responsibilities

• Sell new projects, hardware purchases, and new services, and grow client accounts beyond true-ups across an approximately 50-client book of business.
• Run quarterly business reviews covering roadmap progress, risk posture, budget forecast, and alignment scores.
• Build and maintain each client’s 12–36-month technology roadmap.
• Lead risk and compliance conversations involving security, insurance requirements, and lifecycle.
• Log client needs as roadmap items and flag them “AM ready” when the client is interested and budget is discussed.
• Partner with Service Delivery on standard alignment and recurring issues.
• Serve as executive sponsor at the client’s leadership level.
• Achieve roadmap adoption and conversion targets, client alignment and standards scores, client health and retention, and on-cadence QBR completion.

Benefits

• Company-paid health care premium.
• Company-paid short-term disability (STD).
• Company-paid long-term disability (LTD).
• Unlimited PTO after 90 days of service.
• Optional vision coverage.
• Optional dental coverage.
• Company match on saving plans.
• Eligible for employee ownership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed