Account Manager

evolvedMD•Tampa, FL

5d•Hybrid

About The Position

The Account Manager will support company revenue goals by owning a portfolio of evolvedMD’s ongoing customer relationships. From executive level business to operations, this individual will serve as the voice and advocate for both the customer to evolvedMD and evolvedMD to the customer. A truly cross-functional and collaborative role, this individual works closely across departments (implementation, clinical services, recruitment, and marketing) to constantly assess needs, troubleshoot challenges, and provide proactive solutions. Part customer relationship manager, part strategic sales representative, this role’s highest priority will be maximizing revenue for each customer by providing world-class customer service, identifying and unlocking additional revenue opportunities with existing customers, and being the go-to person on everything customer related. You're Most Likely a Fit If You are energized and comfortable with facilitating needle-moving conversations with key decision makers and executives. You have a growth mindset and are impact and goals oriented. You’re a self-starter, disciplined and outcomes focused. You love creating new processes, workflow efficiencies and are highly organized and responsive. You thrive in a collaborative environment and understand the power of diverse voices to deliver outcomes. You are mission-focused and align with evolvedMD’s values of Connect + Collaborate, Innovate, Deliver, and Grow. You want to help make your community a better place to live, work, and play. This Isn't for You If Influencing, even during difficult conversations, is uncomfortable for you. Are uncomfortable troubleshooting and problem solving using your built-in knowledge and the resources available to you. You desire static, slow to change processes and responsibilities. You avoid and shy away from conflict. You have trouble problem solving on the fly and/or leveraging the resources available to you. You are not detail oriented and like environments that lack accountability. You prefer working alone and not collaborating with different internal and external stakeholders. You have no interest in leveling up your skills or devoting time to your development. Fast-paced and often-changing environments make you uncomfortable.

Requirements

Bachelor's degree in business, communications, or a similar field and/or equivalent professional experience of 3+ years
Sales experience a plus, but not required
Compassionate about the delivery of “ Whole Patient Care, Upfront and Ongoing”
Open and collaborative mindset that is strongly rooted in passion and integrity
Relationship-driven individual with proven track record of dynamic engagement of both internal and external stakeholders
Self-starter who can operate autonomously
Strategic thinker with a bias for action
Adept at handling discussions with top-level leaders
Skilled in navigating and resolving complex issues
Attention to detail and a high level of organization

Responsibilities

Owns a portfolio of evolvedMD’ s customer relationships with the goal to maximize revenue by each account.
Provide a world-class customer experience, serving as evolvedMD’s lead business contact to management all customer needs and opportunities.
Problem-solve for a variety of internal and external issues with the ability to analyze complex situations, identify root causes, and implement effective solutions in a timely manner.
Collaborate with cross-functional teams within evolvedMD to best serve internal and external stakeholder needs while driving account optimization.
Deliver strategic sales opportunities by building and maintaining high customer satisfaction, laying the foundation for additional revenue growth and business development goals.
Special projects related to improving and/or scaling our operational model, including in new geographic markets