Account Manager

The Planet Group•Chicago, IL

29d•$70,000 - $120,000

About The Position

Launch Consulting is an AI-first digital transformation consultancy and the digital consulting engine at the heart of The Planet Group. We help enterprise and Fortune-level organizations solve complex business problems and modernize how they operate through data, software, and AI. We meet clients where they are on their transformation continuum, providing end-to-end support across advisory and strategy, design, build, implementation, managed services, and role-based consulting. Our work spans AI initiatives, cloud modernization, data platforms, software engineering, and enterprise transformation programs that deliver real business outcomes. What differentiates Launch is the rare combination of deep industry and domain expertise with a robust global delivery model. Unlike smaller firms, we bring scale and breadth. Unlike large systems integrators, we remain agile, flexible, and able to move fast—helping clients make bold moves toward their future state. Launch partners with organizations that are entering new markets, modernizing platforms, adopting AI, or rethinking how technology enables their business. We bring the experts, craftsmanship, and momentum to help our clients execute with confidence and create lasting value. The Role: As an Account Manager, you will be responsible for managing client accounts within Launch Consulting’s Role-Based Consulting practice. This role focuses on driving revenue growth through strategic account management, new business development, renewals, and expansions while ensuring client satisfaction and alignment with business objectives. You will serve as a trusted advisor to clients while partnering closely with internal teams across Sales, Recruiting, Delivery, and Operations to ensure successful outcomes.

Requirements

Bachelor’s degree in Business, Managment, or related field (or equivalent experience)
4-10+ years of business development or account management experience within technology consulting or professional services
Proven track record of driving renewals and expansions in enterprise accounts
Strong consultative selling and negotiation skills
Excellent communication and relationship-building abilities
Proficiency in CRM tools (Salesforce or equivalent) and pipeline management

Responsibilities

Business Development Proactively identify, target, and secure net-new clients within assigned territories or verticals
Develop and execute outbound prospecting strategies to build a strong pipeline of new business opportunities
Conduct discovery calls, pitch Launch’s capabilities, and tailor value propositions to prospective clients
Collaborate with internal teams to develop proposals, SOWs, and competitive pricing for new clients
Drive top-of-funnel activity to support accelerated revenue growth and market expansion
Account Management & Growth Own a portfolio of RBC accounts and maintain strong client relationships at multiple levels
Identify and qualify new opportunities within existing accounts to drive incremental revenue
Develop and execute account growth strategies, including upselling and cross-selling services
Maintain a two-quarter runway for renewals and proactively manage contract extensions
Opportunity & Pipeline Management Create and advance RBC opportunities in CRM when project likelihood is ≥50%
Participate in deal reviews to confirm client fit, solution alignment, and win strategies
Collaborate with Solution Leads and SMEs to develop proposals and secure client commitments
Ensure accurate forecasting and data hygiene in CRM systems
Revenue & Margin Protection Negotiate rates and margins in line with approved rate cards and annual uplifts
Monitor gross margin dollars (GM$) and ensure profitability across engagements
Partner with finance and operations teams to manage invoicing and revenue recognition
Client Engagement & Delivery Support Act as a strategic advisor to clients, understanding their business needs and aligning solutions
Partner with Client Success Managers (CSMs) to ensure delivery excellence and client satisfaction
Participate in Quarterly Business Reviews (QBRs) and executive call plans to strengthen relationships
Cross-Functional Collaboration Work closely with Talent Acquisition, Delivery, and Operations teams to ensure resource fulfillment
Support onboarding quality and backfill strategies for deployed consultants
Engage in risk management and escalation processes for red accounts