Account Manager

Puretec Industrial Water • San Jose, CA

5d • Hybrid

About The Position

Puretec Industrial Water is a family-owned leader in water treatment solutions, converting municipal water into highly purified deionized water for industrial applications across the Southwestern United States. Our systems support customers in industries ranging from solar energy to aerospace research. We are committed to providing high-quality products and services, and to fostering a culture that values both our customers and our employees. We are seeking an Account Manager to build meaningful, long-term relationships with new and existing customers, serving as their trusted point of contact and advocate. This role balances day-to-day customer care with strategic thinking, coordinating across Inside Sales, Engineering, and Service teams to make sure every customer's needs are met and their voice is heard.

Requirements

• High School Diploma required, some college preferred
• Proven ability to build and maintain strong customer relationships
• Experience coordinating across departments such as Sales, Engineering, Operations, or Service
• Track record of identifying and supporting new sales opportunities within existing accounts
• Experience managing multiple customer accounts simultaneously
• Familiarity with CRM systems such as Salesforce or HubSpot
• Strong problem-solving skills, particularly around billing or service issues
• Valid State Driver's License

Nice To Haves

• Technical aptitude or experience with engineered products is a plus

Responsibilities

• Serve as the primary point of contact for a portfolio of existing customers, acting as their advocate within the company
• Conduct regular check-ins by phone, email, and site visits to assess satisfaction and identify new opportunities
• Field new customer inquiries and route them to Inside Sales or Engineering depending on project complexity
• Partner with Inside Sales on quoting and with Engineering on custom system proposals
• Stay aligned with local Branch Managers and Service teams on customer expectations and site activity
• Take ownership of billing issues and coordinate resolution across departments
• Support the development and rollout of a CRM system alongside the Marketing team
• Maintain detailed records of customer interactions, opportunities, and outstanding issues
• Spend approximately 25% of your time supporting new business development with Marketing
• Educate customers on Puretec's products, services, and best practices

Benefits

• Medical, dental, and vision
• 401(k) plan
• Paid time off
• Paid Wellness Day, plus $100
• Paid Family Day, plus $100
• Paid Birthday Day off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED