Account Manager (North America)

Plexus • San Francisco, CA

2d • Remote

About The Position

Plexus has a growing portfolio of US and European enterprise accounts that need a commercially sharp operator to own them end-to-end. This is not a service role. It is a revenue role — deepening relationships, driving expansion into new modules, and securing renewals across complex, multi-stakeholder accounts. This is a remote position. The person who thrives here is self-directed, commercially hungry, and finds a way without waiting to be unblocked.

Requirements

• Proven commercial track record — you’ve owned renewals, run expansion motions, and navigated negotiations
• Commercially accountable — you take genuine ownership of your portfolio’s performance
• Executive presence — comfortable at GC and C-suite level, invited into strategic conversations
• Self-directed — comfortable operating remotely and autonomously

Nice To Haves

• SaaS or professional services background in Account Management or a commercial role
• Structured sales methodology training — Challenger, MEDDIC, or equivalent
• Experience with senior legal, procurement, or digital stakeholders in complex enterprise accounts
• Genuinely curious about AI and already using it to create leverage — whether self-initiated or employer-supported

Responsibilities

• Own renewal and expansion performance across a defined portfolio of US and European accounts
• Drive module expansion using a structured discovery-to-demo process
• Build multi-threaded relationships in every key account — economic buyer, day-to-day contact, and executive sponsor
• Identify and action at-risk accounts early
• Lead commercial reviews that connect platform value to customer outcomes
• Deliver competitive and market intelligence back to the Commercial team

Benefits

• A portfolio of genuinely complex enterprise accounts — not transactional renewals
• Module expansion is the core challenge — real consultative selling, not order-taking
• AI tooling and automation so you spend time on revenue, not administration
• A commercial leadership path for the person who performs — the timeline isn’t rigid, but the intent is real
• A culture that rewards ownership and straight communication

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed