Mid-Market Account Manager, North America

Block•Los Angeles, CA

3d•$123,400 - $223,100•Remote

About The Position

The North American Mid-Market Account Management team at Cash App is responsible for driving post-sales revenue to our commerce and payments product suite including buy now pay later with Afterpay and pay now with Cash App Pay. We partner with mid-market merchants to unlock access to the largest and most engaged network of next generation consumers and drive bottom line results. We are looking for a high-energy, dynamic and strategic Mid-Market Account Manager to build and execute the strategy behind Block’s post-sales revenue stewardship and expansion across our mid-market portfolio. The core purpose of the Mid-Market group is to retain and grow the Mid-Market portfolio, which will meaningfully impact Block’s business by increasing gross profit/revenue, delivering new customers, and signaling the Afterpay & Cash App brand strength to the market. As an Mid-Market Account Manager, you will be on the front lines of a fast-growing payments business - partnering with business owners and leading a broad portfolio of companies. You will be responsible for managing a book of business spanning verticals and geographies. Beyond being responsible for revenue outcomes across your portfolio, you will also be tasked with deepening partner relationships and ensuring long-term mutual success and retention of our merchant partnerships. A successful candidate thrives in a challenging, fast-paced environment, has a passion for nurturing and expanding client relationships, and exhibits a strong sense of ownership to drive results for Cash App and Afterpay. This role requires an organized individual who is an effective identifying top opportunities for growth with a high degree of business acumen. The ideal candidate has demonstrated excellence in account management or sales at the mid-market level and proven abilities in data-driven decision making and leading cross-functional teams to manage product and commercial initiatives.

Requirements

An obsession with our products and a motivation fueled by feeling the impact of your work as more consumers build financial wellness with Cash App & Afterpay
6+ years experience in high-growth environments in an account management, business development, sales, GTM or strategy role, preferably in a fast-moving technology or financial services company
Strong executive presence, with demonstrated ability to influence and earn trust with senior leaders and other stakeholders, ask the right questions, and use sound business judgment internally and externally at large companies, including at the C-suite level
A demonstrated track record of driving revenue growth
A high familiarity and comfort with how product development works, preferably in payments. You hold your own interfacing with stakeholders across disciplines (technical, marketing, product), and you have credibility with your internal product and engineering colleagues.
A self-starter mentality and deep comfort operating in ambiguity and frequent change, while still delivering results
A hunger to problem solve with analytical rigor. You’re a killer relationship manager and strategic thinker who comes armed to internal and external conversations with the right data and analysis to make a convincing argument.
You are an expert negotiator with a strong understanding of commercial contracts and financial models.
Creative storytelling abilities, able to seek out relevant, meaningful data and build business cases to inform partners on Block’s value proposition
An unwavering obsession with the details

Responsibilities

Represent Block to Mid-Market Merchants as a thought-leader in the payments landscape and demonstrate Block’s value as a growth driver for our commerce partners
Be responsible for negotiations (expansions & renewals) and execution for the Block organization through methodical deal management based on milestone tracking, KPIs, and partner alignment on opportunities of mutual interest
Develop cohesive, well-researched and data-driven portfolio plans for your book of business that maximize growth for Block and the partner.
Deliver powerful narratives that educate existing partners of Cash App & Afterpay’s value proposition.
Effectively communicate with senior decision makers at the largest brands in the world.
Negotiate hard yet pragmatically, using data and principles to inform your strategy.
Partner closely with cross-functional teams to drive deals forward, including Sales, Marketing, Finance, Product, Risk, Legal, Operations, Customer Service; and with external partners’ cross-functional teams
Develop and grow Block’s relationships with leading brands, including their senior executives.
Represent market feedback and sentiment internally, advocating for your clients while balancing against the needs and constraints of our business, by aggregating and delivering key insights across the organization in a structured, consistent, and proactive manner.