Account Manager, US Defense

IDEX•Boulder, CO

About The Position

IDEX Materials Science Solutions (MSS) is a newly formed group made up of 11 Materials Sciences businesses across 14 locations within the US and Europe. The Account Manager – US Defense within MSS will report directly to the Director of US Defense –and will be an individual contributor developing strategic accounts for the Global Space and Defense team. The Account Manager – US Defense is a highly skilled and experienced sales leader. The ideal candidate will be responsible for managing key accounts, building strategic relationships, and driving growth. This role requires a strategic thinker with excellent communication and relationship-building skills, as well as a deep understanding of our industry and market dynamics.

Requirements

Bachelor’s Degree in Business, Marketing, or a related field; MBA preferred.
7+ years of experience in account management, sales, or a related field, with a focus on managing key accounts.
Proven track record of building and maintaining strategic relationships with key accounts.
Strong understanding of industry trends and market dynamics.
Excellent communication and interpersonal skills.
Strong negotiation and contract management skills.
Ability to develop and execute strategic account plans.
Results-oriented with a focus on achieving growth targets.
Ability to work effectively in a fast-paced, dynamic environment.
Strong analytical and problem-solving skills.
Demonstrated experience in driving business growth and expanding market presence.
Ability to develop and implement long-term strategies for business growth and market expansion.
Strong sales skills with the ability to identify and capitalize on new business opportunities.
Focus on understanding and meeting the needs of customers to drive satisfaction and loyalty.
Ability to travel as needed to meet with customers, partners, and attend industry events.
Strategic Vision: Visionary mindset to anticipate market trends and identify new business opportunities.
Relationship-Building: Strong interpersonal skills to build and maintain strategic relationships with key accounts.
Customer Obsession: Focus on understanding and meeting the needs of customers to drive satisfaction and loyalty.
Commitment to providing exceptional customer service and support.
Results-Oriented: Ability to set and meet ambitious goals and performance targets.
Adaptability: Ability to pivot strategies as needed to stay competitive.
Analytical Thinking: Strong analytical skills to interpret market data, customer feedback, and account performance metrics.
Communication Skills: Excellent verbal and written communication skills to effectively convey strategies, goals, and updates to diverse stakeholders.
Negotiation Skills: Strong negotiation skills to secure favorable terms in contracts and agreements with key accounts.
Problem-Solving: Ability to identify and resolve issues quickly and efficiently.
Low Ego.
Lives the IDEX Values of Trust, Team, and Excellence.
Applicants for certain positions may need to be "U.S. Persons," as defined in the International Traffic in Arms Regulations or the Export Administration Regulations.

Nice To Haves

MBA preferred.

Responsibilities

Develop and maintain strong relationships with key accounts, acting as the primary point of contact.
Understand the business needs and objectives of key accounts, and develop tailored strategies to meet those needs.
Identify opportunities for growth within existing accounts and develop plans to capitalize on those opportunities.
Collaborate with internal teams, including sales, marketing, product development, and customer support, to ensure the successful delivery of solutions to key accounts.
Monitor account performance and provide regular updates to senior management.
Negotiate contracts and agreements with key accounts, ensuring mutually beneficial terms.
Conduct regular business reviews with key accounts to assess satisfaction and identify areas for improvement.
Stay up-to-date with industry trends and market developments to inform account strategies.
Represent the company at industry events, conferences, and trade shows.
Develop and implement account plans to achieve revenue targets and business objectives.
Provide leadership and mentorship to account managers and other team members.
Develop and execute strategies to expand business within key accounts, including cross-selling and upselling opportunities.
Identify and pursue new market opportunities to grow the business and increase market share.
Work with the sales team to identify and acquire new key accounts, expanding the company's customer base.
Develop accurate revenue forecasts and track performance against targets, making adjustments as needed to achieve growth objectives.
Continuously seek ways to innovate and improve account management processes to drive business growth and enhance customer satisfaction.