Longtail Account Manager - US
About The Position
Perk (formerly TravelPerk) is seeking a dynamic Account Manager to join their team. This role focuses on building and nurturing client relationships to help them maximize their travel budgets while minimizing management overhead. The Account Manager will be responsible for a portfolio of Longtail customers, contributing to customer satisfaction and driving growth and margin within existing accounts. This role specifically supports the AmTrav product and its customers, not the Perk platform. The ideal candidate will be proactive, results-oriented, and possess strong analytical and communication skills in a fast-paced, hyper-growth environment.
Requirements
- 2+ years in a professional client relationship role
- Outstanding presentation & communication skills and the ability to build deep relationships
- Great prioritization and time management skills
- Result oriented mindset while keeping customer satisfaction as your top priority
- Great ability to analyze and translate data for your customers
- Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
- You seek feedback early and often and are open to both give and taking constructive and direct criticism
Responsibilities
- Own a portfolio of Longtail customers and develop a high level of customer engagement with contacts and key decision makers.
- Gain a deep understanding of customers' businesses to ensure they maximize their usage of AmTrav.
- Identify growth opportunities and develop the portfolio by adding new business opportunities.
- Leverage data analytics to provide clients with business reviews, reports, and presentations to senior stakeholders.
- Act as an expert on the portfolio of AmTrav products to meet and exceed quarterly targets of Up / Cross-selling.
- Develop strong relationships with clients to shape their business travel programs.
- Identify common problems within each account and develop strategies to solve issues in a timely manner, creating methods for long-term solutions.
- Act as a key contact between internal AmTrav teams and the Account Management Team to ensure clear cross-team communication.
- Effectively prioritize time to maximize impact in key business areas.
Benefits
- Competitive compensation and equity ownership
- 20 vacation days
- 12 public holidays
- Three medical plans to choose from, with company contributions
- HSA when enrolling in an HDHP medical plan
- Comprehensive benefit plans covering dental, vision
- Wellhub’s gym subscription
- Life and disability policies
- 401(k) plan with company matching contributions
- Partner discounts on pet insurance
- Perk events, including annual summer party
- Spring Health wellbeing partner, providing 12x therapy and 12x coaching sessions
- 12-16 weeks’ paid parental leave
- 16 paid hours per year to spend volunteering
- Up to 20 "Work from Anywhere" days per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
