Senior Account Manager (US)

Socially Powerful Media Limited•New York, NY

4d•Hybrid

About The Position

Socially Powerful is a global social media marketing agency seeking an enthusiastic Senior Account Manager to join their expanding US Accounts team. This role is central to the agency, requiring close collaboration with all departments and client stakeholders to lead and support client accounts. The Senior Account Manager will be a key client contact, responsible for delivering impactful social and influencer campaigns across diverse brands in industries like beauty, fashion, FMCG, and technology. The position involves managing the full lifecycle of campaigns, from strategy and planning to execution and reporting. Additionally, the role includes mentoring junior team members to foster their professional development while enhancing the Senior Account Manager's own client leadership and strategic skills.

Requirements

3-5 years of experience working for a brand or in a client servicing role at an agency, dealing with high-profile clients.
Genuine passion for influencer and social media marketing
Experience upselling ideas to clients, and ability to present confidently to stakeholders at all levels, to ultimately grow accounts.
Exceptional organisation and ability to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment, while always maintaining an eye for detail.
Ability to stay calm under pressure and deal with problems in a logical and efficient way.
Excellent communication skills and the ability to tailor communication and build relationships with stakeholders at all levels, both internally and externally.
Experience in all agency meetings and collaborating with different types of agencies.
Demonstrable experience delegating and prioritising an ever-changing workload.
Demonstrable experience as a project lead on sizable client accounts, coordinating members of the Accounts, Planning and Strategy teams to deliver impactful campaigns.
Previous line management experience, with a track record of coaching, developing and supporting junior team members to grow their skills and confidence.

Nice To Haves

Experience working within the beauty industry is desirable.

Responsibilities

Responding to client briefs, coordinating members of the accounts team to develop bold and effective creatives that are informed by competitive and consumer trends to help achieve clients’ campaign objectives.
Writing clear and impactful proposals and crafting persuasive pitches to bring to life our strategy, creatives, and recommendations.
Building a rapport with clients to gain a thorough understanding of their business and objectives, translating this into a client briefing form and ensuring that all requirements are reflected in influencer selection and throughout the content creation process.
Oversight of multiple campaigns simultaneously, liaising with your campaign teams constantly to stay up to date on the progress of each campaign and flagging any concerns or potential issues to the team as soon as possible, alongside suggested solutions.
Sharing clear and thorough updates and reporting with clients regularly over email, phone calls and face-to-face meetings, while providing recommendations and expertise at every stage of the campaign.
Presenting clearly and confidently to key stakeholders in pitches, kick-off meetings and post-campaign analysis meetings.
Involvement in new business representing account management as part of the pitch team.
Continual forward-thinking and proactive ideation of additional activity that Socially Powerful could propose to clients, based on a detailed knowledge of their business, objectives and upcoming focuses.
Building strong relationships with your clients and proactively unlocking routes to grow the accounts you lead.
Acting as a mentor and manager for junior team members, facilitating their learning and development, aiding their professional growth into well rounded marketeers.