Senior Account Manager US

Xapien•Boston, MA

2d•Remote

About The Position

We are looking for an experienced Senior Account Manager to take ownership of a portfolio of key client relationships and drive significant revenue growth. The ideal candidate will be a commercially minded relationship builder with a proven track record of expanding client accounts and delivering measurable results. You will be responsible for growing our existing customer base through strategic account planning and cross-sell initiatives.

Requirements

5+ years in Account Management, Client Success, or Strategic Sales roles (preferably in SaaS, digital services, or tech-enabled sectors).
Demonstrated ability to grow enterprise accounts and deliver measurable revenue expansion.
Strong commercial acumen, negotiation skills, and experience managing large contract values (£250k+ ARR accounts preferred).
Proven ability to build trusted, strategic relationships with senior client stakeholders (Director, VP, or C-suite level).
Highly organized, analytical, and able to manage multiple complex accounts simultaneously.
Excellent communication, presentation, and influencing skills.
Demonstrates strong leadership skills
Comfortable working remotely across time zones (UK/US) and collaborating with globally distributed teams.

Nice To Haves

Experience working in high-growth SaaS or subscription-based environments.
Background in risk or compliance would be desirable but not required
Familiarity with CRM and account management tools (e.g. HubSpot).
Experience of solution sales is highly desirable

Responsibilities

Own and grow a portfolio of strategic client accounts, identifying and executing opportunities to expand usage, adoption, and spend.
Develop and execute account growth plans to achieve significant revenue growth in 2026.
Collaborate cross-functionally with Customer Success, Product, Solutions, Sales and Marketing to drive client satisfaction and business impact.
Negotiate expansion contracts, ensuring optimal commercial outcomes while maintaining client goodwill.
Provide accurate forecasts and reporting on account performance and pipeline growth.
Champion client needs internally, influencing the roadmap and service delivery for maximum customer value.