Account Manager Trainer

APPLIED TECHNOLOGY GROUP INC•North Little Rock, AR

6d•Onsite

About The Position

At ATG USA, we're helping transform how the AEC industry works. As a trusted partner to architects, engineers, and construction professionals across North America, we provide the technology, expertise, and support our clients need to build smarter and more efficiently. Our people are at the center of everything we do. We're looking for an Account Manager Trainer who is passionate about developing talent, building effective learning programs, and helping team members reach their full potential. If you enjoy coaching others, creating engaging learning experiences, and driving measurable performance improvements, we'd love to hear from you.

Requirements

Strong communication, facilitation, and presentation skills
Excellent organizational, project management, and prioritization abilities
Experience developing and delivering training programs for client-facing teams
Ability to build strong relationships and influence across departments
A proactive, solutions-oriented approach to learning and development
Alignment with ATG's GRIT values and enterprise mindset
2+ years of experience in Learning & Development, Training, Sales Enablement, or Talent Development
Bachelor's degree in Business, Communications, Human Resources, Education, or a related field preferred
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Design & Deliver Training Programs: Develop and facilitate training programs for Account Managers and other client-facing team members. Ensure employees understand the people, processes, systems, and skills needed to succeed in their roles.
Coach & Develop Talent: Provide ongoing coaching through one-on-one sessions, group workshops, and performance-based development initiatives. Help employees build confidence, strengthen skills, and improve results.
Partner Across the Business: Collaborate with department leaders to identify development opportunities, address skill gaps, and align training initiatives with business objectives.
Measure Training Effectiveness: Track participation, performance, and business impact. Use data and feedback to continuously improve training programs and share insights with leadership.
Maintain Compliance & Standards: Ensure all training content remains aligned with company policies, industry requirements, and applicable regulations.
Drive Continuous Improvement: Stay informed on learning and development best practices and continuously enhance training programs to maximize effectiveness and engagement.
Client Relationship Management: Train Account Managers to build consultative, long-term customer relationships, serve as trusted advisors and primary points of contact, maintain consistent communication and engagement, and deliver exceptional customer experiences through accountability and ownership.
Renewals, Growth & Revenue Retention: Develop Account Managers' ability to manage renewals proactively and accurately, identify opportunities for upselling and cross-selling solutions, communicate the value of ATG services and offerings, and support customer retention and long-term account growth.
Proactive Account Management: Coach team members on how to anticipate customer needs and identify potential risks, address challenges before they escalate, maintain a consistent follow-up cadence, and drive customer satisfaction, engagement, and loyalty.
Account Manager Enablement: Ensure Account Managers have the knowledge needed to stay current on Autodesk products, licensing models, pricing, and promotions, guide customers through solution selection and licensing decisions, identify opportunities to maximize customer value and adoption, and position ATG as a trusted industry partner.