Account Manager, Surety - Houston, TX

American Global • Spring, TX

1d

About The Position

American Global is seeking a skilled Account Manager to join its Surety team in Houston, Texas (The Woodlands). The Account Manager serves as a primary contact for clients’ day-to-day bonding questions and builds strong relationships with business partners, carriers, and other stakeholders. The role supports the surety request and underwriting process, maintains accurate account information, reviews client financial documentation, and helps ensure high-quality work across the account team.

The position also involves analyzing data, identifying appropriate carrier markets for client programs, resolving accounting and invoice issues, and assisting with proposals and presentations. The role requires technical property and casualty knowledge, clear communication, attention to detail, and collaboration with clients, underwriters, colleagues, supervisors, and agency principals.

Requirements

• Minimum of 2 to 3 years of industry experience.
• Strong technical property and casualty knowledge.
• Ability to present and clearly explain information to clients.
• Ability to clearly explain problems or concerns to co-workers, supervisors, or agency principals and suggest or recommend solutions.
• Data entry experience.
• Excellent interpersonal skills.
• Task- and detail-oriented approach.
• Team-player attitude with professional communication and organizational skills.
• Valid driver’s license and reliable transportation.
• Ability to travel as required.

Nice To Haves

• College degree preferred.

Responsibilities

• Serve as the primary client contact for day-to-day bonding questions.
• Build and promote strong relationships with business partners, carriers, and other stakeholders involved in the process.
• Quality-control data in Epic, Erlon, and OneDrive, including client data, surety contacts, bonds, rates, and commissions.
• Communicate with clients and underwriters throughout the request process, including providing appropriate underwriting materials.
• Respond to accounting and invoice issues by making appropriate adjustments or corrections within prescribed timelines.
• Oversee Account Associate work for accuracy and quality.
• Assist in creating proposals and presentations.
• Compile or approve complete and accurate submissions and deliver them to underwriters.
• Provide timely responses to underwriter submission inquiries.
• Request and review client documents, including financial statements, work-in-progress schedules, and aging-of-receivables schedules.
• Conduct in-depth data analyses.
• Maintain knowledge of carrier underwriting appetites and contacts, and recommend appropriate markets for client programs.
• Perform additional responsibilities as required.

Benefits

• Comprehensive benefits package.
• Collaborative and innovative environment.
• Culture of continuous learning and professional development.
• Competitive salary package.
• 401(k) with an employer match of up to 5% of salary.
• Leadership training and support.
• Work-life balance offerings, including Summer Fridays, flexible work arrangements, and mental health services.
• Education and student loan assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED