Account Manager, Speaker Logistics

WME | William Morris Endeavor•New York, NY

About The Position

The Harry Walker Agency, the World’s Leading Speakers Agency, is seeking an experienced Account Manager to join our team. The Account Manager in our Speaker Logistics department will be part of a dedicated team responsible for the day-to-day management of Speaking engagements, serving as the liaison between Speaker’s office and hosting organizations. The Account Manager is responsible for organizing and coordinating all logistical and travel details associated with the execution of the Speaker’s appearance leading up to and at the time of the event. This person in this position must be detail oriented, a proactive problem solver, and be a collaborative team player. This role will be handling multiple accounts and will need to manage work flow from multiple channels. This person will need to have excellent oral and written communication skills, must be able to work independently in a fast-paced environment, multi-task, have a calm and professional demeanor and be willing to travel as requested. Given the live‑event nature of this role, the Account Manager must also be flexible and available outside of standard business hours, including evenings and weekends, when necessary, particularly in connection with event execution and time‑sensitive needs.

Requirements

A minimum of 3-5 years client-based servicing and/or events management experience. Specific disciplines could include event logistics, travel coordination, executive support for high level VIPs, and communications management.
Superior client relationship/service skills.
Ability to manage day-to-day relationships with clients, agency and vendors.
Experience with on-site event operations and logistics.
Experience with working with internal teams (accounting/business affairs) as well as other agency partners.
Strong ability to think strategically and creatively.
Ability to problem-solve independently and work collaboratively in groups.
Excellent time management, written and oral communication skills.
A positive, problem solving attitude and ability to respond to time-sensitive situations with ease.
Ability to travel as needed.

Responsibilities

Develop and maintain professional relationships with Speakers and their offices
Coordinate across departments [ex: sales, business affairs, accounting and marketing] to ensure Speaker and Host satisfaction, clear understanding of expectations, as well as accurate and timely billing of all travel expenses
Arrange and organize travel details for Speakers and staff coordinating with vendors, host organizations, and the Speakers’ offices
Prepare thorough pre-event briefing materials and itineraries for Speaker’s offices
Develop and follow project timelines from Speaker’s acceptance of the engagement to event day, including all event related travel and logistics, marketing and promotions relating to the event
Ensure Speakers are taken care of from the moment they leave home to the moment they return and that the events run smoothly for both the Speaker and the host’s perspective