Account Manager, SMB

ZoomInfo•Waltham, MD

8d•Hybrid

About The Position

ZoomInfo is seeking an SMB Account Manager to upsell and retain a portfolio of small and medium business accounts, defined as companies with fewer than 100 employees. The role focuses on growing business, retaining customers, and exceeding goals while contributing to a high-performing team. The Account Manager manages approximately 250 existing customer accounts, identifies opportunities through referrals and existing relationships, and delivers online product demonstrations. This is a hybrid position, with the option to work from home on Mondays and Fridays.

Requirements

At least 2 years of successful Account Management experience with consistent quota attainment.
Ability to deliver a compelling message to people at all levels.
Experience with transactional and solution selling across the sales cycle.
Strong interpersonal and verbal communication skills.
Strong organizational abilities and capacity to balance multiple tasks.
Ability to qualify opportunities quickly and build relationships.
Independence and motivation to work in a dynamic environment.
Working knowledge of a CRM or Salesforce.com.

Nice To Haves

Experience with ZoomInfo products or similar solutions.

Responsibilities

Manage a book of approximately 250 existing customer accounts, focusing on retention and growth.
Use referrals and existing customer relationships to identify new business opportunities.
Deliver engaging online product demonstrations to prospective clients.
Create accurate forecasts and sales pipelines in Salesforce.
Collaborate with the team to advance and close deals over the phone.
Identify appropriate contacts within existing clients by understanding relevant vertical markets and how peer companies achieve return on investment.
Prepare thoroughly for client meetings and conduct them in a knowledgeable, professional, and considerate manner.

Benefits

Comprehensive medical, dental, and vision benefits.
Eligibility for future equity awards.
401(k) matching: 50% of the first 7% of employee contributions.
12 weeks of parental leave for primary caregivers and 4 weeks for secondary caregivers.
Family-forming benefits up to $20,000.
Discounts on a Care.com membership.
Virgin Pulse Wellness Program.
Optional add-ons including pet insurance and legal service support.
Holistic mind, body, and lifestyle programs for overall well-being.
Employee Resource Groups (ERGs) to foster a diverse, inclusive workplace.