Account Manager - Public Sector

Computronix • Edmonton, AB

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About The Position

As an Account Manager at Computronix, you will be the primary liaison between our clients and internal teams, ensuring strong relationships, strategic alignment, and successful delivery of POSSE solutions. This role combines client advocacy, strategic planning, and cross-functional collaboration to drive customer satisfaction and long-term value.

Requirements

• Bachelor's degree in business, IT, or related field (or equivalent experience).
• 5-7+ years in account management or enterprise software solutions.
• Strong understanding of SaaS, licensing, and enterprise software implementation.
• Excellent communication, relationship-building, and problem-solving skills.

Nice To Haves

• Provincial and Municipal Government experience preferred

Responsibilities

• Build and maintain relationships with key client stakeholders (C‑suite, operational, IT).
• Act as an advocate for both the client and internal teams, manage escalations, and cultivate client champions.
• Develop and maintain client-specific roadmaps, align upgrades with business priorities, and provide budget guidance for annual support and SaaS costs.
• Ensure the client is aware of the various solutions to their problems and lead them through a plan of action.
• Translate technical details into clear business language, proactively share product updates and industry trends, and supply tailored information to help clients justify investments.
• Maintain deep knowledge of various product and support offerings; advise clients on upgrade paths and champion enhancement requests.
• Identify business needs, coordinate demos, contribute to proposals, and support the full sales lifecycle for new opportunities.
• Manage client contracts, renewals, and compliance; arrange annual license audits and communicate cost adjustments.
• Work closely with Client Services Directors, Product teams, and executives to ensure client success and resolve challenges.
• Track account performance, contribute to KPIs, and participate in best-practice initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level