Account Manager, Platforms (US)

Whop•Brooklyn, NY

6d•Onsite

About The Position

We are hiring an Account Manager, Platforms to serve as a dedicated commercial partner for Whop's platform and marketplace customers after the close. This role involves managing approximately 100 top relationships, owning Net Revenue Retention (NRR), and driving cross-sell opportunities in payments, ads, treasury, and cards. This is not a traditional sales role requiring a quota script or a Business Development Representative (BDR). We are looking for individuals with experience operating internet businesses or managing high-touch accounts with a focus on retention and growth. The ideal candidate is an end-to-end individual who thrives on full ownership and moving fast in a culture that encourages large bets and agency.

Requirements

Experience making money online or operating an internet business.
Experience owning a book of high-status creator/operator/platform accounts with a retention and growth mindset.
OR Top Account Manager / founding Customer Success-Account Manager who owned retention + expansion for high-touch books.
OR Operator who has managed enterprise-level or influencer-caliber relationships with a retention + growth mindset.
Ability to thrive with full ownership and move fast.
Must be an end-to-end individual.

Responsibilities

Serve as the dedicated commercial partner for Whop's platform and marketplace customers post-close.
Manage approximately 100 top customer relationships.
Own Net Revenue Retention (NRR) for assigned accounts.
Drive cross-sell opportunities in payments, ads, treasury, and cards.
Act as a fixer and growth consultant, not customer support.