Account Manager - Personal Lines

Ensurise•Washington, WA

32d•Hybrid

About The Position

Ensurise is a trusted insurance and risk management firm dedicated to delivering tailored solutions and exceptional client service. We are seeking an experienced Account Manager to provide exceptional service and support for our Personal Lines clients. In this role, you will partner closely with our Producers to manage an established book of business, build strong client relationships, and deliver responsive, high-quality service through the policy lifecycle.

Requirements

Experience with VOIP / client contact
2-3 years Personal Line Insurance Experience
Minimum 2 years+ account management or relationship management experience in insurance
AMS: Epic Experience (preferred)
Current P&C insurance license (required)
Experience managing and supporting high-net-worth clients
Spanish proficiency is a plus
Strong knowledge of Agency Management Systems (EPIC), and Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Comfortable working in a hybrid environment
Authorized to work in the United States
Strong analytical, problem-solving, and decision-making skills
Exceptional customer service, communication, multitasking, and organizational skills
Property and Casualty License (required)
Life and Health License (preferred)

Nice To Haves

AMS: Epic Experience
Spanish proficiency
Life and Health License

Responsibilities

Service a personal lines book of business
Manage renewal process
Re-Market renewals as needed
Manage online rating and quoting
Process change requests
Appropriately document conversations with clients and carrier representatives and updates all computer systems and automated agency management systems when necessary.
Ensure the accuracy of data in those systems.
Prepare Evidence of Property
Expedite billing inquiries
Address any coverage questions with insureds
Process cancellations and reinstatements
Stay up to date on carrier programs, compliance, regulation and other relevant industry information.
Provide professional, courteous service to clients, carrier representatives, underwriters, business partners, and colleagues.
Meet or exceed customer service standards and client retention targets.
Act as liaison between clients and insurance carriers to resolve service and claims issues.
Prepare reports for management as required.
Attend industry-related continuing education training and courses.
Collaborate and support colleagues as needed.
Perform other duties and projects as assigned.