Account Manager, Personal Lines

Hub International Insurance•Anchorage, AK

About The Position

HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. We are currently seeking an Account Manager to join our growing Personal Lines Insurance team. You’ll be servicing the day to day needs of our insureds and managing the execution of all aspects of the client renewal. Other duties and responsibilities include: Have an Alaska Resident License Fielding phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc. Manage the execution of all aspects of client renewal process including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the client where applicable and invoicing Review quote documents to ensure all insurance requirements are included in quote proposal Manage client relationship ensuring satisfaction Manage and delegate work as needed to Assistant Account Managers to ensure their progress and workload is appropriate Manage relationships with underwriters to ensure positive results for clients, and negotiate coverage with underwriters Ensure the completion and accuracy of proposals, binding of coverage, review of policies for accuracy and creation of client policy summaries and binders Responsible to set up and maintain electronic records Use best practices and internal broker standards for service and maintenance of client files and information Training and collaboration with team members to share and educate on coverage, exposures and client knowledge

Requirements

At least 3 years insurance account management experience with a broker
Working with Microsoft Office products is a daily occurrence and strong knowledge in these applications will help.

Nice To Haves

Well versed in customer service, with excellent verbal and written communications.
Worked with EPIC before

Responsibilities

Have an Alaska Resident License
Fielding phone calls, email, and other communication relative to coverage questions, policy changes, payments, cancellations, etc.
Manage the execution of all aspects of client renewal process including obtaining updated information, marketing, terms and pricing negotiation, quote review, presentation of renewal numbers to the client where applicable and invoicing
Review quote documents to ensure all insurance requirements are included in quote proposal
Manage client relationship ensuring satisfaction
Manage and delegate work as needed to Assistant Account Managers to ensure their progress and workload is appropriate
Manage relationships with underwriters to ensure positive results for clients, and negotiate coverage with underwriters
Ensure the completion and accuracy of proposals, binding of coverage, review of policies for accuracy and creation of client policy summaries and binders
Responsible to set up and maintain electronic records
Use best practices and internal broker standards for service and maintenance of client files and information
Training and collaboration with team members to share and educate on coverage, exposures and client knowledge