Account Manager Non-Clinical

Medical Solutions, LLC•Remote,

5d•$95,000 - $110,000

About The Position

This Non Clinical Account Manager is responsible for the fulfillment of non-clinical contingent positions at major MSP accounts. The Account Manager is a critical client-facing role responsible for maintaining smooth program operations, managing day-to-day staffing needs, and building strong relationships with clients. This role serves as one of the primary points of contact for facilities, ensuring all processes run efficiently and challenges are resolved promptly.

Requirements

Experience with sourcing skilled non-clinical positions such as IT, Finance, Accounting, Data Analysis
Bachelor's degree required OR 4+ years of strong sales experience
Background and experience where compensation is commission-based
Excellent rapport/relationship-building skills
Inspiration to succeed and accomplish goals
Well organized and great attention to detail
Ability to multi-task and re-prioritize throughout the day in a fast-paced environment
Proficiently use MS Office software applications
Willingness to learn with an open mind
Track record of career success and/or longevity in other roles
Must have a persistent attitude
Desire and ability to adhere to Medical Solutions’ core values and high standard of customer service
Ability to travel as needed

Nice To Haves

Preferred experience as a Client Manager or Recruiter
2+ years’ experience in staffing specific to Healthcare facilities preferred
Experience selling new clients and managing existing clients
Staffing industry experience
Fieldglass experience preferred
Medical field and/or terminology background

Responsibilities

Act as the non-clinical point of contact for clients, managing order fulfillment, timekeeping, candidate starts, and addressing day-to-day operational issues.
Leverage expertise in client-specific processes to ensure seamless operations and quick problem-solving.
Work collaboratively with the Operational Leader to conduct intake calls for new positions, address escalations and optimize service delivery.
Monitor and maintain program compliance, ensuring adherence to client policies and staffing agreements.
Analyze account performance metrics, such as fill rates and candidate retention to identify areas for improvement and implement solutions.
Achieve Key Performance Indicators (KPIs) with Client Retention Rate, Net Promoter Score (NPS), Fill Rate, Time to fill, Present to Place Ratios, and Aging Reports.
Conduct regular check-ins with clients to gather feedback and address concerns proactively.
Prepare and deliver client updates, including performance reviews and program highlights.
Work daily with Affiliate Panel to match and present qualified healthcare professionals for placement in job openings based on facility needs and requirements
Organize potential candidates for openings based on job match, quality and value to Medical Solutions and the client
Partner with Program Team to ensure alignment on strategy and client communication