Account Manager, National Accounts
About The Position
Prudential’s Group Insurance (GI) Customer Relationship Management team is seeking an experienced National Account Manager specializing in supporting our block of AbsenceOne customers. Our AbsenceOne offering is part of our partnership with Sedgwick caring for front-end disability services including STD, Absence, Statutory Plans and ADA for our customers with over 10,000 lives. Reporting to the Director of the Prudential AbsenceOne Center of Excellence, the incumbent is accountable for driving strategic account management, service excellence and account retention working in partnership with Prudential National Account Executives, Prudential Product, and Sedgwick Customer Service Directors as well as internal functional areas providing services to their aligned accounts.
Requirements
- Bachelor's degree or equivalent experience.
- 5-8 years of client-facing experience, preferably within the insurance industry; 4-5 years of benefits and/or leave administration experience is a plus.
- Ability to support primarily West Region accounts, including Mountain and Pacific time zones.
- Strong relationship-building and stakeholder management skills.
- Demonstrated ability to solve complex problems and identify process improvement opportunities.
- Strong learning agility and adaptability.
- Excellent verbal and written communication skills.
- Highly organized with strong attention to detail.
- Ability to analyze data and translate insights into actionable recommendations.
- Strong collaboration and teamwork skills.
- Excellent analytical and interpretive capabilities.
- Resilient and able to thrive in a fast-paced environment.
- Willingness to travel approximately 15%-20%.
Nice To Haves
- 4-5 years of benefits and/or leave administration experience is a plus.
Responsibilities
- Accountable for the service excellence execution of our AbsenceOne customers.
- Developing successful relationships with AbsenceOne customers and brokers.
- Managing a client account portfolio of 8-10 accounts.
- Actively participating as a member of the AbsenceOne Center of Excellence Team and being a champion of teamwork within the group.
- Collaborating directly with functional partners, including the Sedgwick Team, to ensure consistency of service delivery, issue resolution, and program specific changes and enhancements are implemented timely and accurately.
- Participating in sales finalist meetings, representing the excellence offered through the AbsenceOne program.
- Providing fresh ideas, perspectives and process improvements that continue to drive and elevate service excellence to our customers.
- Working to develop and enhance reporting and data analytics around our AbsenceOne block.
Benefits
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
