Account Manager, Liquid Bulk Logistics

Odyssey Logistics•Charlotte, NC

2d•Remote

About The Position

Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world. Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long term partnership. Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action. Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other. At Odyssey, you are not just part of a company; you are part of building what comes next.

Requirements

Bachelor's degree in Business, Logistics, or a related field
3-5 years of experience in account management, sales, or customer service within bulk liquid logistics, chemicals, tank intermodal, or related supply chain industries
Strong relationship management skills, with a proven track record of growing client accounts and driving high levels of collaboration with internal and external stakeholders
Excellent analytical, verbal, written, and presentation skills, with proficiency in Salesforce, PowerPoint, Excel, and other MS Office tools
Detail-oriented and organized, with the ability to work independently and collaboratively in a fast-paced environment, and to proactively identify and resolve issues

Responsibilities

Act as the primary point of contact for assigned Bulk Managed Services and Tank Intermodal accounts, ensuring their needs are met and expectations exceeded.
Build strong, lasting relationships with key stakeholders — particularly supply chain, procurement, and operations contacts — involved in liquid bulk shipping decisions.
Identify opportunities for cross-selling Odyssey's broader portfolio (Intermodal, Trucking/Brokerage, Warehousing, and Technology Services) to enhance client value and drive profitability.
Analyze liquid bulk market trends and client data to identify retention and expansion opportunities, and develop strategic account plans that strengthen retention, expand wallet share, and grow revenue.
Collaborate with the Director, Account Management, Operations, and Sales to develop and execute account plans that meet client requirements.
Address client issues promptly and advocate for client needs internally, ensuring feedback informs service improvements.
Track and analyze account performance metrics, providing regular updates on retention, expansion, and cross-sell performance to leadership.
Ensure accurate, timely entry of account-related information in Salesforce, and represent Odyssey's liquid bulk capabilities in client meetings and presentations.