Account Manager Leader - Healthcare Practice

Aon Corporation•Miami, FL

10h•Hybrid

About The Position

Aon is seeking a dynamic leader within the property casualty insurance segment to lead a team and establish strong relationships. This hybrid role, based out of an Aon office, involves shaping decisions to protect and enrich lives globally. The position focuses on leading the local Account Manager population, supporting client accounts, and collaborating with regional and national leadership to develop new processes and tools. It emphasizes operational excellence, client satisfaction, succession planning, talent management, and fostering a positive team culture through training and engagement strategies.

Requirements

5+ years of Commercial Insurance experience.
Strong desire to lead a team and work alongside local colleagues and regional/national leadership, demonstrating recent experience managing direct reports.
Experience with recruiting and managing talent pipeline, and collecting meaningful feedback for performance management.
Ability to monitor clients' satisfaction, including both internal and external clients.
Bachelor's degree or equivalent years of work experience.

Nice To Haves

Valid Property and Casualty Insurance License strongly preferred. If not licensed, must obtain P&C within 120 days of start date.

Responsibilities

Spend 50% or more of your time leading the local Account Manager population, including training and development, standardizing work, ensuring activities are performed by the right group, and managing team capacity.
Dedicate 30% or more of your time to supporting a book of business/assigned client accounts.
Partner with regional and national Account Manager Leadership (up to 10%) in development and piloting of new processes and tools.
Support local and national initiatives alongside Account Executive and Office Leaders (up to 10%).
Work closely with Account Manager Leaders/peers, Account Management team, and Client Service Delivery Leaders to establish clear roles, responsibilities, and performance expectations within the team.
Demonstrate the capacity model and Account Manager best practices to improve the efficiency of the Account Portfolio under your leadership.
Focus on continuous improvement and operational efficiency to support office-based teams.
Monitor clients' satisfaction, including both internal and external clients, and suggest changes in Account Manager assignments and service team composition as appropriate.
Work with CSDL and Account Executive leaders on succession planning for key clients, recruiting, and managing the talent pipeline.
Collect meaningful multi-rater feedback for performance management and address any instances of underperformance swiftly.
Contribute to regional and national client service delivery initiatives to ensure efficiency and build standard processes.
Educate Account Managers by leveraging training plans in client management, risk management, insurer interface, and Aon resources and processes.
Ensure tools are understood and used and encourage career movement where possible.
Monitor and increase colleague engagement on the team, including effective utilization of Smart Working strategies to build team culture and collaboration.