Account Manager, K-12

IXL Learning • Raleigh, NC

2d • Onsite

About The Position

IXL Learning, a leading EdTech company, is seeking Account Managers to join their team. The role involves developing relationships with K-12 school administrators across the US to ensure customer satisfaction throughout the customer life cycle. Responsibilities include managing subscription renewals, upselling, customer retention, and engagement activities for smaller customer accounts within an assigned territory. The ideal candidate will be proactive, organized, efficient, personable, and possess strong communication skills, particularly written/email. This position requires the ability to handle multiple transactions effectively with a customer-service mindset, a capacity for quick learning in a fast-paced environment, self-motivation, and integrity. Internal collaboration with account management colleagues, leads, sales teams, and marketing is also essential. This position requires the employee to work from the Raleigh, NC, area office.

Requirements

• BA/BS Degree required
• Ability to learn and be an expert on the IXL and related platforms
• Exceptional communication skills - verbal and written
• Presentation skills
• Comfortable with technology and passionate about bringing technology into the classroom
• Energetic self-starter who thrives in a fast-paced team environment
• Detail-oriented and exceptionally organized
• Exceptional critical thinking, research, and problem-solving skills
• MS Office, Google Suite computer skills
• Proven ability to work effectively across teams
• Ability to multi-task and manage multiple accounts/activities simultaneously

Nice To Haves

• Classroom experience and/or related educational field experience of 2+ years preferred
• Account Management/Customer Service experience a plus
• Salesforce experience a plus

Responsibilities

• Managing approximately 300-500 small customer accounts on average (under 1000 students)
• Proactive outreach to customers with expiring subscriptions through phone, video, email and targeted campaigns to secure subscription renewal in your assigned territory
• Build and nurture relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
• Develop a deep understanding of IXL’s products and what sets us apart from competing programs
• Develop a keen understanding of customer needs and values in order to provide the best in class customer experience and maximize product usage and engagement
• Effectively communicate new product enhancements and benefits to existing customers virtually
• Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
• Accurately track all customer-related activities, communication, and opportunities in Salesforce.com
• Gather customer feedback to help improve and enhance product offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level