Senior Account Manager, K-12

IXL Learning•Raleigh, NC

21h•Onsite

About The Position

IXL Learning is seeking a Senior Account Manager to join their growing team. The ideal candidate will have a passion for K-12 education, account management, and customer success. In this role, you will develop and manage relationships with school administrators across the US to ensure customer satisfaction throughout the customer life-cycle. You will be responsible for project managing your accounts from an internal and customer-facing perspective, leveraging internal resources to provide best-in-class service. You will handle subscription renewals, upselling, customer retention, and engagement activities in your assigned territory. You will collaborate and work closely with field sales counterparts to develop and execute strategic goals. To be successful, you must be proactive, well-organized, and extremely personable, ensuring strategic communication touchpoints for multiple accounts. You possess exceptional communication skills, both verbal and written, and are a strong presenter. We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity. You’ll be expected to develop a strong understanding of "everything IXL" from rostering and integration to security and privacy to product features and implementation. You are a trusted, strong internal and external resource. This position requires you to be proactive and self-motivated, driven to help customers succeed on IXL and all related products. With an attitude of no task being too big or too small, you are willing to take on projects as needed by customers and internal teams while being a true resource. The Senior Account Manager must be comfortable with data and analysis, including executing customer data reviews and providing insights. Your overall goal is to be a strong representative of IXL, displaying competency and confidence with customers. This position requires you to be in our Raleigh, NC, area office.

Requirements

BA/BS Degree required
3+ years in Account Management/Customer Success, Renewal Sales or Inside Sales with 5+ years of work experience overall
Exceptional communication skills, written and verbal
Strong presentation skills
Energetic self-starter with a track record of exceeding goals and who thrives in a fast-paced team environment
MS Office, Google Suite computer skills.
Detail-oriented and exceptionally organized
Exceptional critical thinking, research and problem-solving skills
Proven ability to work effectively across teams
Comfortable with technology and passionate about bringing technology into the classroom

Nice To Haves

Classroom experience and/or a related educational field preferred
Salesforce experience a plus

Responsibilities

Proactive communication to customers throughout the year to provide best in class service
Build strong relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
Responsible for renewals including upsells and all transactional components
Work with field sales to develop and manage targeted campaigns to upsell and expand within existing accounts
Understand all facets of the IXL product as well as any other IXL K-12 family of brands programs the clients are using - demonstrating both technical and operational expertise
Curiously learn and develop true alignment with internal IXL Learning systems and processes
Develop a keen understanding of customer needs and values in order to provide the best customer experience and maximize product usage and engagement
Effectively communicate new product enhancements and benefits to existing customers via phone calls and video conferences
Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
Accurately track all customer related activities, communication and opportunities in salesforce.com
Gather customer feedback to help improve and enhance product offerings