Account Manager II

Medica•Madison, WI

2d•Hybrid

About The Position

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Account Manager is a client-facing role responsible for managing and strengthening relationships with assigned agencies, brokers, and employer/purchaser groups. This position supports the Sales Relationship Manager (SRM) and Account Executives (AE) by delivering consultative service that ensures client satisfaction while driving retention and growth for defined group of existing Commercial accounts. The role requires a strong understanding of Medica’s products, operational processes, and regulatory requirements, along with the ability to resolve complex service issues and lead cross-functional teams to achieve exceptional client outcomes. Performs other duties as assigned.

Requirements

Bachelor's degree or equivalent experience in related field
3+ years of work experience beyond degree, preferably in a consultative or relationship management role
State of WI Life and Health Insurance License, or obtain quickly after being hired

Nice To Haves

Experience in the healthcare or insurance industry
Health insurance product knowledge
Proven ability to manage client relationships and resolve complex issues
Cross-functional collaboration experience

Responsibilities

Serve as the primary point of contact for a defined book of business, managing escalated service issues and ensuring client satisfaction.
Partner with SRMs and AEs to support renewals and new business processes, including financial analysis and reporting.
Educate and consult clients on Medica’s programs, products, and administrative processes.
Build and maintain strong relationships with brokers, clients, and internal teams.
Lead and prioritize the work of internal teams to ensure timely and effective service delivery.
Ensure compliance with contracts and regulatory requirements while aligning solutions with client needs.