Account Manager, Healthcare RCM

SuperDial

5d•$120,000 - $150,000•Hybrid

About The Position

SuperDial builds AI voice agents for healthcare revenue cycle management (RCM). Our AI agents automate high-volume outbound healthcare calls for various workflows such as eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up. These administrative processes are crucial for providers, payers, and patients. Revenue cycle teams currently spend significant time on manual phone-based tasks, including waiting on hold, navigating payer systems, gathering information, resolving claim issues, and documenting outcomes. SuperDial aims to automate these tasks, allowing healthcare teams to focus on higher-value problem-solving. The platform is specifically designed for healthcare RCM teams and operates at a significant scale, helping organizations reduce administrative burden, improve operational visibility, and scale RCM workflows without increasing headcount. This role focuses on helping healthcare organizations successfully onboard, adopt, and scale SuperDial’s AI voice agents. Reporting to the VP of Healthcare RCM Strategy, the Account Manager will be part of a five-person Account Management team and will play a key role in supporting, retaining, and growing healthcare customers. The position requires an understanding of healthcare RCM operations, payer workflows, AI bot behavior, and the connection between agent performance and key outcomes like reduced administrative burden, faster follow-up, improved claim turnaround time, lower denial risk, and enhanced operational visibility. The Account Manager will own day-to-day account management, including workflow configuration, performance monitoring, issue troubleshooting, and demonstrating measurable value. This role is ideal for someone customer-oriented, technically curious, analytically strong, and passionate about AI adoption in healthcare operations.

Requirements

3+ years of experience in Customer Success, Account Management, Implementation, Solutions Consulting, Consulting, healthcare operations, or another customer-facing role in SaaS, healthcare technology, revenue cycle management, workflow automation, or an operationally complex environment.
Healthcare workflow fluency or the ability to ramp quickly into healthcare revenue cycle operations, including claims, payer follow-up, eligibility and benefits, prior authorization, denials, credentialing, enrollment, or related administrative workflows.
Strong technical aptitude. Comfortable learning how a product works, understanding system behavior, asking good technical questions, and explaining technical concepts to non-technical audiences.
Comfortable working with technical teams and discussing topics like integrations, EHR / PM systems, payer portals, workflow configuration, product behavior, data quality, logs, and issue resolution.
Curious about AI, automation, and voice agents. Desire to understand what bots are doing, how they interact with healthcare workflows, where they succeed, where they fail, and how product performance connects to customer outcomes.
Strong communicator who can build trust with operators, technical stakeholders, and day-to-day users.
Organized and action-oriented, with strong follow-through and attention to detail.
Analytical and comfortable using data to understand customer health, adoption, workflow performance, risk, and opportunity.
Enjoy solving ambiguous problems and turning complexity into clear next steps.
Commercially aware and understand how adoption, trust, and measurable value contribute to retention and expansion.
Proactive, low-ego, and comfortable operating in a fast-moving startup environment where priorities can shift and structure is still being built.

Nice To Haves

Healthcare revenue cycle management, healthcare technology, AI-driven products, voice AI, workflow automation, implementation, integrations, or enterprise SaaS.
Familiarity with RCM systems, EHR / EMR systems, practice management systems, payer portals, clearinghouses, CRM systems, customer health tools, ticketing systems, Looker, SQL, Python, APIs, or similar data and technical tools.

Responsibilities

Own day-to-day account management
Lead recurring customer meetings and maintain clear next steps, owners, and follow-through.
Build trust with operational, technical, and day-to-day customer stakeholders.
Develop a working understanding of each customer’s RCM goals, workflows, payer mix, operational constraints, escalation paths, and success metrics.
Keep customers informed, supported, and confident in SuperDial’s partnership.
Escalate strategic account risks or executive-level needs to the VP of Healthcare RCM Strategy and internal leadership as appropriate.
Support customer onboarding and implementation, ensuring SuperDial workflows are configured to align with each customer’s RCM goals, payer processes, operational constraints, and success metrics.
Help customers adopt SuperDial’s AI voice agents across workflows such as eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up.
Understand what the bots are doing, where they are creating value, where they are getting stuck, and what needs to improve.
Deliver customer training and best-practice guidance to help teams adopt AI-driven workflows with confidence.
Help customers connect SuperDial’s work to measurable outcomes such as reduced manual work, improved workflow throughput, faster follow-up, fewer escalations, stronger operational visibility, and improved revenue cycle performance.
Track customer health, engagement, usage, workflow performance, open risks, and upcoming renewal milestones.
Monitor workflow and account signals such as usage, issue trends, denial-related workflows, claim turnaround time, reimbursement efficiency, escalation volume, and operational impact.
Identify issues related to adoption, workflow fit, product performance, payer behavior, implementation gaps, integrations, or stakeholder alignment.
Support action plans to address customer risks before they become escalations.
Partner with Sales, the VP of Healthcare RCM Strategy, and internal teams to support renewal readiness and identify potential expansion opportunities.
Translate clearly between customer stakeholders and internal teams.
Discuss healthcare workflows, payer interactions, product behavior, call scripts, workflow configuration, integrations, bot performance, edge cases, and operational impact without needing to be an engineer.
Troubleshoot customer issues by investigating workflow behavior, reviewing available data or logs, and partnering with Product and Engineering to resolve technical or integration-related issues.
Partner with Product, Engineering, Deployment Operations, Agent Operations, and Sales to ensure customer issues are clearly documented, prioritized, communicated, and resolved.
Surface customer feedback, workflow pain points, adoption barriers, payer-specific themes, and recurring product needs in a clear and actionable way.
Maintain account plans, meeting notes, customer health updates, documentation, and internal follow-up.
Bring structure to customer conversations, issue tracking, and internal handoffs.
Contribute to playbooks, templates, training materials, and repeatable operating practices that help the Account Management function scale.
Use data and customer insight to identify trends, risks, opportunities, and next steps across your portfolio.