Account Manager - Growth (ET hours)

Stadium

4d•$60,000 - $85,000•Remote

About The Position

As a rapidly growing company, we are expanding our commercial team with the addition of an Account Manager - Growth. This role sits within the Sales organization and reports to the AM Manager. You would play a critical role in owning and growing a defined book of package customers across both renewal and expansion. This is a revenue-owning role. The Account Manager - Growth is accountable for net revenue retention and long-term segment growth, ensuring customers renew successfully while identifying and executing expansion opportunities within their portfolio - including self-serve and low-touch accounts. You will take full commercial ownership of your segment. That means leading renewal conversations, managing pricing and contract discussions, proactively identifying upsell opportunities, and coordinating cross-functional efforts to deliver outcomes that drive retention and growth. This role requires strong commercial judgment paired with operational execution. You will navigate multiple internal and external tools, collaborate across Sales, Customer Success, Product, and Finance, and independently drive initiatives from idea through completion. Success in this role requires confidence, curiosity, and the ability to identify leverage points that move projects forward efficiently. As part of a fast-growing new team, you’ll help shape how Stadium scales account management across our package customer base while directly impacting revenue performance. Stadium is based in New York City, but this would be a remote position. Candidates living outside of the US will be hired as independent contractors through Deel.

Requirements

2-5 years of experience in Account Management, Customer Success, Renewals, or Sales within B2B SaaS
Direct ownership of renewal and expansion targets within a defined book of business
Demonstrated accountability for net revenue retention, not just customer satisfaction
Comfort having difficult pricing or contract convos while maintaining relationship strength
Experience leading pricing and contract negotiations independently
Strong ability to manage multiple accounts while maintaining commercial focus
Comfort navigating CRM systems and internal tools to manage pipeline, forecasting, and reporting
A proactive mindset - you seek out information, identify leverage points, and move initiatives forward
Confidence coordinating across departments to drive projects from concept to completion
The ability to balance customer advocacy with sound commercial decision-making
English as a first language (additional languages a plus)

Responsibilities

Own a defined book of package customers with full responsibility for renewals and expansion
Lead pricing normalization efforts, including migrating legacy contracts to current Stadium Pass tiers
Lead proactive renewal cycles, including pricing, contract, and commercial negotiations
Identify, scope, and close expansion opportunities within your portfolio
Own net revenue retention performance and expansion targets for your segment
Serves as the commercial owner for renewals, pricing updates, contract changes, upgrades, and downgrades within your portfolio
Partner closely with Customer Success to align on adoption, value realization, and risk mitigation
Navigate and leverage internal systems and external tools to manage pipeline, forecasting, and account planning
Coordinate cross-functional stakeholders to execute customer-facing initiatives end-to-end
Analyze account trends and proactively identify opportunities to strengthen retention and revenue growth