Account Manager - Ground Operations

AGI•Fort Myers, FL

3d•Onsite

About The Position

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies, providing services to over 100 airlines in 61 airports across the U.S. and Canada. With over 12,000 team members, AGI handles over 1.5 billion kilos and over 400,000 departures. The Ground division has a strong reputation in aviation ground services, committed to the highest level of quality service and outstanding safety. As AGI continues to grow, they are seeking experienced professionals for the Account Manager role. This position involves managing, directing, and coordinating all activities related to ground operations, either personally or through subordinates. The Account Manager will coordinate with company personnel, customers, third-party service providers, and government agencies to ensure contract/regulatory compliance and customer satisfaction. Key responsibilities include conducting audits, producing and distributing departmental documentation, ensuring personnel are properly trained, evaluating training needs, maintaining the Hazardous Materials Training Program, and developing policies for GSE equipment handling. The role also emphasizes leading by example, ensuring compliance with safety and security procedures, monitoring KPIs, investigating irregularities, driving consistency through clear communication, ensuring training completion, building stakeholder relationships, resolving conflicts, ensuring efficient flight operations, and upholding integrity, fairness, and respect. The position also requires adherence to the station's attendance policy and carrying out supervisory responsibilities in accordance with company policies and laws, including interviewing, hiring, training, planning, assigning work, appraising performance, rewarding employees, and addressing complaints.

Requirements

Effective people management and planning /organizational skills
Customer focused and analytical with good judgment
Able to work under pressure and a team player
Ground handling management experience preferred
Ability to deal with conflict and resolve issues
Intermediate computer skills with working knowledge of Microsoft Office programs.
Excellent English verbal and written communication skills.
Must be able to handle stress in a fast-paced environment and ensure deadlines are met.
Ability to concentrate on detail.
Ability to lift 50-70 lbs.
Adhere to safety practices and programs.
Ability to multitask.
Good communication skills
Valid US driver’s license.
Successful completion of required airport badging process

Responsibilities

Managing, directing and coordinating all activities relating to ground operations
Coordinate with Company personnel, customers, third party service providers and applicable government agencies to ensure contract/regulatory compliance and customer satisfaction in all aspects of the Company's ground operations.
Conduct periodic audits on all Company ground operations.
Produce, revise, and distribute all departmental training aids, directives, reports, forms, memos, etc. and is responsible for all departmental manuals.
Ensure all personnel involved in Company ground operations and/or ground handling of Company aircraft are properly trained.
Evaluate training and performance records of employees to determine and formulate training designed to increase employee efficiency, safety, plus ensure compliance with all Company and governmental regulations.
Maintain the Hazardous Materials Training Program for all applicable employees.
Develop and implement policies and procedures for the safe and efficient handling of GSE equipment.
Lead by example to deliver consistently great service to our customers
Ensure compliance with all Company safety and security procedures in order to meet/exceed regulatory standards
Maintain, monitor and report on agreed key performance indicators (KPI's)
Conduct full investigations on irregularities, accidents or complaints as per our standard reporting requirements
Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures.
Ensure all agreed training is completed and documented
Build and maintain relationships with stakeholders, internal and external
Resolve issues/conflicts in a timely manner
Ensure efficient operation of inbound and outbound flights
Conducts oneself in such a way as to promote and drive integrity, fairness, personal attitude and respect for others.
Able to meet the Station's attendance policy.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving issues.