Account Manager, Fashion Communications

Karla Otto • New York, NY

3d • Onsite

About The Position

Karla Otto is seeking an Account Manager, Fashion Communications to join its New York office and support the agency’s future growth. The role manages day-to-day client relationships, contributes to client strategy, supports pitches, and works with internal teams and global offices to improve client results. It also involves overseeing Account Assistants and Coordinators, building relationships with media and industry peers, and identifying opportunities to expand digital and other agency services.

Requirements

• Previous experience in a PR or communications role.
• Strong relationships with top-tier press and industry peers, and developed stakeholder-management skills.
• Strong written and oral communication, research, and organizational skills.
• Ability to work under pressure, meet deadlines, and prioritize in a fast-paced environment.
• Confidence to make suggestions and contribute ideas focused on client experience, while working independently or as part of a team.
• High attention to detail and ability to present and interpret quantitative and qualitative data.
• Positive approach to challenging situations and willingness to go above and beyond to complete projects accurately and on time.
• Proven negotiation and influencing skills.
• Proficiency in Outlook, Excel, and PowerPoint.

Responsibilities

• Manage day-to-day client relationships, maintain direct client contact, and lead client calls and meetings with professionalism and awareness.
• Line-manage, mentor, and approve work produced by Account Assistants and Coordinators.
• Oversee an efficient sample-trafficking process, set expectations, provide reports and analysis, ensure attendance at inventory meetings, and escalate service challenges with potential solutions.
• Build connections with global offices and other divisions to encourage client uptake of additional services and offices, and improve results for brands and clients.
• Build relationships with relevant media outlets and use those relationships to secure coverage and results.
• Work with Directors to monitor brand advertising partners, identify unmet brand targets, develop solutions, and deliver results.
• Own an agreed element of client strategy and contribute industry knowledge and creative thinking to the wider plan.
• Support client pitches with confidence, market insight, and a strong representation of the Karla Otto brand.
• Identify opportunities to integrate additional Karla Otto services into existing client work and coordinate with senior team members to pitch add-ons.
• Identify opportunities to incorporate digital services into client interactions, seek support from specialist experts, and pitch ideas to clients.
• Raise awareness of digital opportunities and developments across the wider team for potential use in future client pitches.
• Stay informed about influencer developments and identify suitable influencers for clients.
• Use data and analytics tools, such as Google Analytics, to monitor the return on investment of digital initiatives and suggest improvements.
• Follow social media trends and discuss them with clients.
• Oversee the monitoring and sharing of coverage across print, online, and social media.

Benefits

• Medical, dental, and vision plans.
• 401(k) employer match program.
• Commuter benefits.
• Paid time off, including vacation days, personal days, sick days, and additional comp days.
• Company-wide closure during the last week of the year.
• Ten federal holidays observed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed