Account Manager-Expansion & Renewals

Dossier

12d • Remote

About The Position

As an Account Manager, you'll own the commercial relationship for a portfolio of our US health-system customers. You have two mandates: retain the base through clean, well-run renewals, and grow it through expansion. This is a high-ownership role for someone who knows how to build trusted relationships with healthcare customers and wants to own the commercial side of them. You'll run renewals end-to-end, lead pricing and negotiation, deepen senior relationships, and grow our footprint into new departments, products, and sites within your accounts. You'll partner tightly with our Sales, Product, Solutions Engineering, and Customer Success teams to deliver value and drive growth across your accounts — and you'll help shape our renewal and expansion playbook as the US business grows.

Requirements

• 5+ years in healthcare SaaS or a related field, in a role where you owned or directly grew customer relationships — account management, expansion or full-cycle sales, or a customer success / account-facing role with retention and growth responsibility
• A track record of keeping customers and growing them — whether measured as quota attainment, net revenue retention, expansion, or documented account growth and renewals you drove
• Healthcare experience strongly preferred: you've worked with health systems and can navigate CNO, CNE, CHRO, CFO, nurse educators, IT, and procurement stakeholders
• Data-fluent and a strong presenter — you're comfortable building and presenting data-driven business cases to healthcare executives, particularly nursing leadership (CNO/CNE), and can show how standardizing on Dossier across departments and sites drives measurable cost savings, efficiency, and compliance outcomes
• Comfort with commercial conversations — pricing, negotiation, and contract discussions — or clear readiness to own them; experience with multi-year agreements, down-sell defense, and procurement/legal at large IDNs is a strong plus
• Operating rigor: you run your book from a CRM (HubSpot a plus), forecast accurately, and never miss a deadline
• A builder's mindset — you're comfortable creating a process where it doesn't exist yet.
• Willingness to travel ~25–30%

Nice To Haves

• Fluency with AI-assisted workflows is a genuine advantage on this team

Responsibilities

• Own every renewal end-to-end: run a 12-month rolling renewal calendar anchored to contractual notice deadlines, open conversations well ahead of the renewal date, lead pricing/terms/multi-year negotiations, and land clean paper every time
• Carry an expansion quota by growing your accounts into new departments, additional products, and new sites within existing health systems
• Build account plans for your top strategic accounts: whitespace maps, org maps to CNO/CNE/CFO level, and multithreaded relationships (at least three stakeholders per strategic account)
• Build and present data-driven business cases to healthcare leadership that show the ROI and cost savings of standardizing on Dossier across departments and systems
• Run quarterly executive business reviews with strategic customers — ROI, compliance outcomes, roadmap, growth plan
• Own the retention strategy and renewal planning across your book
• Own renewal and expansion forecasting in HubSpot with weekly hygiene: stages, amounts, close dates, renewal dates, next steps
• Partner with our Enterprise AEs on account handoffs, and feed competitive and product intelligence back to sales, CS, and product
• Travel to customer sites and industry events (ANCC, AONL, regional nursing leadership conferences)

Benefits

• Flexible paid time off — no accruals, no caps, no forms. Plan ahead, cover your work, and take the time you need.
• Paid U.S. federal holidays.
• Medical, dental, and vision insurance.
• 401(k) with company match
• Wellness allowance
• Gadget allowance
• Company-provided equipment to set up your home office.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed