Account Manager/Customer Success Manager, NAM (Hybrid-San Francisco)

Appdome•San Francisco, CA

2d•$100,000 - $170,000•Hybrid

About The Position

Appdome is seeking a driven, results-oriented Account Manager to partner with the Sales team and focus on customer retention and growth. The role builds trusted relationships, understands customers’ security objectives, and drives successful renewals and expansions. The ideal candidate communicates proactively, has strong interpersonal skills and a solid technical foundation, and can manage complex enterprise relationships and sales cycles while collaborating across teams and engaging stakeholders by phone, email, and in person. The role requires regular customer engagement, including travel to meet customers and attend conferences. Candidates must be based in the San Francisco Bay Area and able to commute to the San Francisco office up to three days per week beginning December 1. Candidates outside the Bay Area will not be considered. The base pay range is $100,000–$170,000, depending on experience. Actual compensation and title depend on factors including skills, experience, and certifications. This is a quota-based role. Total compensation may also include a performance bonus, stock, benefits, and/or other applicable incentive compensation plans.

Requirements

At least 5 years of experience in quota-carrying customer management roles in a high-tech environment, with a record of accomplishment and promotion.
Demonstrable quota achievement.
Bachelor’s degree in a related field.
Ability to summarize complex issues and align them with business requirements.
Understanding of Customer Success, SaaS, and Information Security.
Strong analytical skills and ability to translate data into insights.
Strong follow-up, communication, and presentation skills.
Self-learning ability, tenacious curiosity, and ability to multitask and work quickly.
Successful experience in both startup and large-company environments.
Completed sales training with a pipeline management methodology.
Flexibility to travel 20–25% of the time.
Ability to build trust and confidence in one’s expertise and investigate and resolve obstacles to closing deals.

Nice To Haves

Experience or knowledge in mobile application security is highly regarded.

Responsibilities

Build relationships with customer contacts at all levels, from team members to executives.
Regularly understand customers’ business objectives, goals, decision-making processes, and budgeting cycles, and stay connected through organizational changes.
Collaborate with the worldwide Customer Organization, peer CSMs, Enablement and Onboarding, and Service Delivery teams to deliver value to customers.
Identify expansion and upselling opportunities aligned with customers’ strategic goals, and build a pipeline for future growth.
Advocate for customers, resolve issues promptly, and maintain high customer satisfaction and review scores.
Become a subject matter expert on Appdome’s offerings and introduce products and solutions across the customer portfolio.
Create pipeline and close expansion sales each quarter, growing portfolio ARR.
Manage timely renewals and maintain a low churn rate.
Travel regularly to meet customers and attend conferences, strengthen relationships, and stay informed about industry trends.
Collect and share customer feedback, including NPS insights, reviews, case studies, and references.